Tuesday, May 8, 2012

Encouraging child-support collection numbers

Posted by on Tue, May 8, 2012 at 10:28 AM

El Paso County child support

More money was collected for child support in El Paso County last year than in Denver County, according to a report being heard today by El Paso County commissioners.

YoungWilliams Child Support Services of Jackson, Miss., says it answered more than 85,000 customer service calls and had a customer service rating of 3.8 out of a possible 4.0 last year.

The company, reporting on the first year of a five-year contract, also says it brought in $45.3 million in child support, compared to $41.7 million collected in Denver County.

It's workers collected $827,969 each, compared to Denver's rate of $340,225, the report says.

YoungWilliams started a program to assist parents with job searches and other assistance and also gained cooperation from the local military bases, including Fort Carson, Schriever and Peterson Air Force bases and the Air Force Academy.

In addition, the office met two of four performance goals set by the state. First, 90 percent of cases that needed paternity determinations got them, and 80 percent of cases have a child support order. The company's report wasn't clear on the state goals and how its performance compared.

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