Tuesday, July 24, 2012

McEvoy writes to patients (sort of)

Posted By on Tue, Jul 24, 2012 at 1:00 PM

Larry McEvoy. Does that name ring a bell?

While everyone thought he'd been sent packing, he's still sending letters to patients even two months after he left the post of city-owned Memorial Health System's CEO.

Colorado Springs Memorial Health System
  • McEvoy: Still a presence on paper.

Those letters accompany surveys to recent patients of Memorial. One patient who used Memorial's Urgent Care facility received a letter dated July 16 from McEvoy. In it, he explains the importance of filling out the questionnaire — to "help us improve care for future patients and their families."

Then the letter is signed "Lawrence R. McEvoy, II, M.D., Chief Executive Officer."

The last anyone heard of McEvoy was in May when the Memorial board of trustees voted to give him a severance package worth $1.15 million, more than twice what his contract called for. The traveling money drew the ire of City Council, which ousted the board and appointed all new members.

Here's how Memorial spokesman Brian Newsome explains the use of McEvoy's name two months after his departure:

The survey this patient received was part of our ongoing effort to measure employee, physician and patient satisfaction.

We use a company, Press Ganey, to perform this service and administer these
surveys. At the time of Larry's departure, we immediately notified Press
Ganey of this news, with instructions to update the letters.

We are not sure why this was not done at that time, as requested, but we
are working with Press Ganey to resolve this issue as quickly as possible
and ensure no more letters go out with these incorrect signatures.

Patient satisfaction scores are a critical part of our mission to provide
the highest quality health care. They are a key measure in helping us make
improvements.

We apologize for any confusion this may have caused our patients, and we
urge anyone receiving this survey to fill it out and help make the patient
experience better.

Don't forget there's a special election Aug. 28 to vote on the proposed lease of Memorial to the University of Colorado Health. More info on balloting is here.

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