The city of Fountain has rolled out a new online request-management system, and it actually sounds kind of cool. Mawkishly called MyFountain, it lets citizens enter requests online, or to staff via the phone, in person or by mail, which are then tracked and updated.
"Requestors will receive a message informing them of the expected turnaround time of the service request and will receive a tracking number so they may easily check the status of the request either online or by calling City Hall," reads the release. "The appropriate City staff member will review the request and follow up with the resident directly, if necessary. Employees will log all contact with the resident in the system and the requestor will be notified of the solution to ensure the issue has reached a satisfactory resolution."
There are also apps for Android, iPhone and iPad available, wherein "MyFountain application users simply open the application, select an issue, take a picture, and tap submit — the phone records the GPS coordinates for an exact location and sends the request directly to the appropriate employee."
As to the why, city spokesman Jay Baker writes in an e-mail, "The City of Fountain pursued this technology as a result of a 2008 City Council plan that requested that the City explore a '311 city information call center' to allow citizen access to government 24/7. MyFountain has been live as part of our website for two months and citizens have been using it to communicate with the City, especially inquiries related to Code Enforcement."
Considering that the city of Colorado Springs' website has only recently become a little less of a clustercuss to navigate, it all sounds pretty good.
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