Friday, June 7, 2013

City chooses Serco for fleet contract

Posted by on Fri, Jun 7, 2013 at 1:05 PM

Fleet, Serco, Laura Neumann
  • Lee Cannon

An international firm with its fingers in everything from education to national security intelligence has been chosen to maintain city and Colorado Springs Utilities fleets, Mayor Steve Bach's chief of staff Laura Neumann said today.

Neumann says the company, Serco, has a national office in Virginia and employs 9,000 people in the United States, but is headquartered in the United Kingdom. According to city procurement official Curt DeCapite, it has expertise in maintenance of utilities vehicles.

The company is painted as an behemoth with hands in every aspect of government work and is referred to as "the biggest company you've never heard of" in this YouTube video. For example, it recently was awarded a transportation contract in Hong Kong.

Its motto on its website is "Bringing service to life." Here's the whole online spiel:

Serco makes a difference to the lives of millions of people around the world.

Our customers are national and local governments and leading companies. We have more than 50 years' experience of helping them to achieve their goals.

By focusing on the needs of the people they serve, we enable our customers to deliver better outcomes. Our frontline delivery involves us in vital areas of public life, including providing safe transport, finding sustainable jobs for the long-term unemployed, helping patients recover more quickly, improving the local environment, rehabilitating offenders, protecting borders and supporting the armed forces.

We also manage crucial business processes for both public and private sector organisations. This frees them to focus on their core operations, while delivering tangible benefits to their customers - from faster mortgage approvals to better online shopping.

The long-term drivers of our markets include public service reform, developing economies' investment in services and infrastructure, and our customers' need to deliver the best end-user experience. They want a partner who gives them confidence through consistent delivery, who can anticipate and adapt to change, and who can understand what they want to achieve across their organisation. They value our fresh thinking and the collaborative and imaginative way we work. We also look for opportunities to leverage our scale to our customers' advantage.

Serco is a values-led company and our culture and ethos are at the heart of everything we do. We give our people responsibility, so they can put their ideas into practice and make a real difference. Our approach has made us one of the world's leading service companies and our vision is to be the world's greatest.

Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and do what we do best...

bringing service to life.

Here are some facts, also from Serco's website:

Number of Employees internationally, over 120,000
Number of contracts, 700
Deliver services in over 30 countries
Based in Hook, Hampshire in the UK
Been delivering essential services for nearly 50 years
Member of the FTSE 100, listed on the London Stock Exchange in 1988

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