Something very unexplainable is going on with this Company. First, we were able to select a vehicle we desire pretty quickly from the website. The website appears to be a generally developed site by Subaru to all of its deals.
At first, when we called the Sales Reps, well you know, they were Sales Reps. A price was tentatively agreed upon. However, once they realized it was going to be a cash deal, the company became very toned and hostile, and created some of the most unusual excuses NOT to sell a car. Yes, cash in hand, and they would not sell a vehicle for the following reasons:
1. It wanted an additional $1000.00, in advance of the full cost of the vehicle, which they, 'might' return. The company refused to describe what the terms of the $1000.00 was for.
2. It wanted me to fill-out a credit application for its own use.
3. It wanted us to go through a credit background check.
What the $(%*. So, I properly and timely escalated, what I thought was a misunderstanding: A car company did not want to sell a vehicle to a fully-paid out the door vehicle to a customer. I called Subaru of North America, and they basically told me, they did not care what happened to the vehicle once they handed it over to the various sales store. Wow ! ! !
I received a confirmed email and text from both internet sales director and car sales director, that their policy of discriminately asking for money and full credit checks, and background checks was the way they do business and if I do not like it, the deal was canceled. I countered and offered them to go through a credit check of mine, a security check and make a deposit to me, to secure until delivery of the vehicle. They declined, and said no more business.
I do not care what kind of business they have sold to other people on what or who they are. I have never ever heard of a car company turning down a cash deal, until this one. There is only one reason I can foresee why they did it. They do not make enough money on a cash deal and would rather use those vehicles and practices to leverage many more unwitting people. Buyer be ware. Nonetheless, this terrible decision and experience by both Subaru (which I really respected) and its sales businesses has all but ensured I will not ever consider Subaru again.
All the fun of going there is gone, gone, gone. They immediately get your name written down off your ID due to shoplifters. Or take your ID if you protest... whichever you prefer...either way, you are a criminal the minute you walk in. If you're a little shy, don't go in the door. Hubby and I will be shopping online in a different company. One lady there is super nice, the other not so much. No bathroom access and continuously on surveillance ... No thanks. Treating those willing to spend $$$ like that will sink any store... Fast.
Well it used to be a great store until prices went sky high! Then I applied for a job there and met the arrogant, male shavanist pig that interviewed me and now I have an entirely different perspective of the place. I was asked questions like "are you married" and when he noticed my zip code on the application he said, "oh you live in the ritzy Broadmoor neighborhood!" I was appalled! He told me if I were hired it was my job to make the store money, not save the customers money by teaching them how to do something or sew. I would have to ask his permission on most everything. Maybe that's why the employee moral is so low! I know I sure wouldn't want to work for the man! Everything is so much cheaper at Wal Mart or Hancock Fabrics. And the people smile and help you.
Horrible place to go!!!! My boyfriend went there to get elijah the prophet tattood. Full back piece. They butchered him! They gave him hands on the opposite sides of where they should be. The made the arms extremely disproportionate to the body, they completely left out the legs and worst of all theyre idea of a face was nothing but a dripping blob! No eyes no mouth no hair. It looks like the guy was high or drunk off his a** when he did this. He has had two sessions elsewhere to start getting this tattoo fixed and its no where even close to done. These people don't know what there doing. Don't go here!!!!
This is about the Test Drive Service Center
So irate! I took my car in because it was making a funny noise (user error). I dropped it off on a Wednesday evening because I was not going to be around Thursday when it was scheduled to be looked at. I was set up with a tech Wednesday to do a ride along to see if he could figure out the problem. He couldn’t at the time. Around 2pm Thursday evening I get a call about the problem. I tell them to fix it. This is when I was told that the parts for my car would be special ordered and that they would not be in until Monday.
I was blown away. My issue with that is that it never came up Wednesday. They never said that if parts were needed they would have to be ordered, because your car is so new (2011). No one ever said you will be out of a car for about five days. I wanted them to put it back together and I was going to pick it up, pay for the parts that I was told later, were special ordered so I had to pay for them, and take my car somewhere else. I should have!
I received no call Monday about my car. I called Tuesday after 11 am and the service chic gets on the phone and says "Oh yeah, we'll have it done by the end of the day today." I ask her why that would be because she told me Monday. I asked her why no one contacted me Monday to let me know they were not done. She replies," Let me look at my call log and see, I called this number (my home number) at 3:40pm yesterday." I'm furious now because she says that she has a log saying she called my house and no one called! I say, no, I have a phone log as well and I was at home, you didn't call me. Then she goes into making oh sounds and mumbling about she thought she did and she doesn't know what happened. The kicker is, I gave them my cellphone number and she had previously contacted me on. So… now she lies about calling my home number? She never even said she left a message. Probably because she knew she was lying. She left a message on my cellphone Thursday.
So, not only did they not call me early in the morning Monday to say they didn't receive the parts and would not be done but they lied about calling me. She said the parts eventually came in around 2:30pm Monday. However, she said the car would not be ready until the end of the day Tuesday. That means they knew Monday morning that they weren't going to be able to fix the car and no one called then. Plus, this job should not take all day. What I’m getting is that no one touched my car Monday when the parts came in and they did not start on it Tuesday morning either.
I will never take my car there again unless it has a warranty issue. I took my car in for services such as oil changes and rotations (I drive a lot). No more. I will no longer pass along their name to those who are searching for cars either.
Keeping my car for six days is one thing, however; my major problem is the lie and then the lack of communication. I should not have to call them to chase down my car. They need to get more competent people in there as well. Obviously those that are working in the service department at the desk are overwhelmed and cannot handle the task they are assigned. Lying is not the answer. Had she admitted she forgot to call me I would have been upset but it is different than outright lying to me.
I will have the work inspected by another mechanic because I don't trust them after reading other reviews and the lie.
They essentially allow no returns. If it wilts or dies from bugs or a disease the plant came with you are just out of luck. Also, the owner and office/register staff don't care about customers. I won't be going back.
Aspen auto clinic is a total ripoff. My daughter went to Aspen on Mark Dabling blvd. for a front end alignment. They told her correctly that she needed a new steering knuckle, however this is the only thing they got correct. They lied to her, stating that she needed also a new hub bearing, camber bolt, bearing seal, when in fact this all is one unit that comes with the steering knuckle.
They quoted her $1005.51 for a new or $777.34 for a used steering knuckle. She knew something was up as this was a ridiculous price. She went to another shop in town and the total cost was $230.45, including the front-end alignment. Aspen had the audacity to charge her $27 for the alignment test when she told them she would forgo the repair.
She spent a fraction of the cost and her car is now driving very nicely. Again, do NOT take your car to Aspen auto clinic unless you want to be chargee 4 times the actual cost of repairs.
Worst dealer I have ever dealt with. MILITARY BEWARE. They have hidden costs and will try to sell you insurance disguised as a "Dont sue me waiver". If you read the papers they quickly throw in front of you, you'll catch it.
The sales manager was rude and unprofessional. They told us one payment plan then when the financial paperwork came, they raised it, didnt even mention it, and expected us to sign right then and there. They told my buddy that the optional insurance that you buy was a waiver so they cant be sued when he drives his car. Didnt even tell him that it was optional AND that it would cost him more money. Granted he should of read it before he signed it, so we take responsibility for the charges, but that doesnt make them innocent of dishonesty and being con-artists. They also decided that it was a great time to start bashing all the other dealers in Motor City. If you go to edmunds.com, there are plenty of bad experience reviews on these guys. Pikes Peak Acura was FAR better and treated us at least like human beings.
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