Tried to shop at Marisol Theraputics on Jan 1, 2014 (the BIG day) and have never encountered a worse company. Utterly incompetent and callous to their customers, both medical marijuana users and recreational users. I'm never going back. And when they go out of business it'll be a public service.
Got there at 12:50 pm on January 1, the first day retail pot was legal in Colorado. Marisol got their license to sell recreational pot well in advance so they should have been ready for the influx of customers. I got in an outdoor line I estimate to be about 120 feet long, with I'm guessing 200 people. Though I couldn't see how many people were lined up in the store. I waited over 4 miserable hours in the cold and wind in a line that barely moved, until I got close enough to the store to look in the window and see why the line barely moved.
Marisol only had one cash register active. It appeared that they only had one employee waiting on the one person at a time that could be accommodated. A second register at a separate counter went unused until the occasional medical marijuana customer came along (more on that later). There were many more Marisol employees but they were standing around looking bored and doing nothing. If they were at all concerned with the hundreds of people who had been waiting hours and hours in the cold it wasn't apparent. I could see thru the window that there were around 75 people packed into the store looking furious.
From that point I was 15 feet away from the front door. It would have taken another hour to progress to the front door, and--according to the store security guard and a man in front of me who gave up and left once he finally got into the store after 5 hours--another 2 to 3 hours until I could have bought something. Once I realized that the excessive wait was due to the store's incompetence and lack of planning I decided that I was unwilling to give this crummy company a penny of my money so I left. I was exhausted from the 4+ hour wait. Still I left not because of exhaustion or the additional wait, but because I decided to boycott Marisol.
But wait there's more. I just wanted to buy recreational pot. Marisol made their customers for medical marijuana wait outdoors in the same freezing eternal line. I was standing beside a cancer sufferer who had to keep getting out of line to puke. And after 4 hours a man about 15 feet in front of me, almost to the front door, complained to an employee and at that point was finally allowed to get out of line and go to the medical counter to get what he needed. He was clearly pissed, and for good reason.
Marisol's callousness was just appalling. They could have had signs up directing medical patients to go directly inside to the medical counter. They could have had employees come outside to announce that medical customers could go directly inside to the medical counter. They could have distributed flyers telling medical customers to go directly inside to the medical counter. They could have distributed flyers with their product selection so people could make their choices in line and decide what else to get if the store ran out of some products. They could have done countless things to be more efficient and less callous, but they didn't bother. Hell, some shops even had propane heaters so the people outdoors in line could be less miserable. Not Marisol. Nope. Screw the customers.
A lot of people around me left in disgust without ever getting to buy anything after we got a look into the store and realized that there was only one employee running one cash register. A lot more people vowed never to patronize Marisol again. I'm one of those people.
TO WHOM IT MAY CONCERN:
MY WIFE IS AND HAS BEEN A MEMBER AT MARISOL FOR ALMOST A YEAR AND THINGS HAVE BEEN WELL TILL TODAY. WE HAVE BEEN TAKING ADVANTAGE OF THE 4YR ANNIVERSARY SALE WITH MEMBER OZ AT $135. THIS DONT HAPPEN OFTEN SO MY WIFE DECIDED TO STOCK UP AND BUY WHAT SHE CAN DAILY AND PUT BACK SOME FOR NEXT DAY AS WE DIDNT ASK THEM TO DO IT, THEY OFFERED TO DO IT FOR US. TODAY WE WENT TO PICK UP OUR MEDICINE THAT WAS HELD FOR US AND WAS TOLD THAT THE MEDICINE WAS PLACED BACK ON THE SHELF AND WE COULD ONLY BUY A HALF OZ PER STRAIN. AGAIN MY WIFE IS A MEMBER AND HAS HER PLANT COUNT HANDED TO THEM FOR THEM TO TELL HER SHE IS LIMITED. WE THEN CALLED A FRIEND WHO TOLD US ABOUT THE STRAIN HE HAD PURCHASED THERE TODAY. HE SAID HE PURCHASED AN OZ OF ONE STRAIN. BUT YET MY WIFE IS LIMITED. MY FRIEND IS NOT EVEN A MEMBER AND HE WAS ABLE TO BUY AN OZ OF ONE STRAIN YET MY WIFE CANNOT AND SHE IS A MEMBER....SOMETHING WRONG HERE. I DONT THINK MY WIFE CAN ALL OF A SUDDEN TELL MARISOL THAT SHE DONT WANT THEM TO GROW ALL 6 OF HER PLANTS AT ONE TIME..MAYBE A FEW ONE WEEK AND A FEW ANOTHER. THATS WHAT THEY DID TO HER..PUT LIMITATION ON HER THAT WASNT PUT ON OTHERS. THATS BAD BUSINESS. IM A CAREGIVER, AND I KNOW A TON OF RED CARD HOLDERS WHO SHOP VARIOUS PLACES INCLUDING MARISOL. THE ONLY THING WE CAN DO ABOUT THIS IS TO HAVE MY WIFE'S CAREGIVERSHIP CHANGED OVER(WHICH WE ARE DOING ON MONDAY, FIRST THING) AND SPREAD THE WORD AS TO WHAT HAPPENED TO US AND OUR STORY WITH THIS COMPANY. I WANT TO MAKE SURE THAT EV1 KNOWS ON EVERY WEED SITE, ON EVERY SITE I CAN FIND A PLACE TO PUT A REVIEW OR TYPE OUR STORY. WE WANT EV1 TO KNOW THAT WE WAS TOLD THAT MIKE STETLER THE OWNER CAME IN AND SEEN OUR WEED PUT BACK AND SAID NO THIS IS NOT GOING TO HAPPEN AND PUT ALL OF OUR PROMISED MEDICINE BACK ONTO THE SHELF AND DIDNT EVEN SAVE US AN OZ..A QUARTER...AN EIGHTH..OR A GRAM OR ANYTHING MY WIFE(THE MEMBER) HAD PLACED INTO HOLD THAT A EMPLOYEE/FAMILY MEMBER SAID COULD BE HELD BACK FOR US. MY WIFE AND I ALSO NOTICED THAT THE RAFFLE WASNT GOING TO WELL WITH ONLY LIKE 25 TICKETS IN THE RAFFLE JAR AT THE TIME OF DRAWING. MY WIFE AND I THOUGHT THERE WAS GOING TO BE A LOSE TAKEN BY MARISOL AS THEY HAD 300 BUCKS IN ITEMS IN A JAR AND ONLY 25 TICKETS SOLD. SO WE THOUGHT, WIN OR LOSE HOW ABOUT WE BUY 155 BUCKS WORTH WHICH IS 31 TICKETS AND SEE IF IT HELPS MARISOL BREAK EVEN A BIT AND GIVE US A LITTLE OVER A 50/50 CHANCE AT WINNING, SHE WON. MY WIFE HAS SPENT HUNDREDS IN THIS DISP OVER THE ENTIRE SALE, AND SHE AND I HAVE WORKED HARD TO GET THERE EARLY AND GET FIRST PICK OF MEDICINE JUST TO HAVE IT STRIPPED AWAY??? I THOUGHT THERE WAS A FIRST COME FIRST SERVE SITUATION. MY WIFE DIDNT SIGN OVER HER PLANTS TO BE TREATED WORSE THEN A NON=MEMBER, AND MARISOL...YOU CAN BET, ILL MAKE SURE TO TELL EV1.
worst experience ever , rude , did not ever get credit for my punches like i was told i would even though they took the card from me. Weights seem off - bud seems tumbled.
Horrible service and poor quality Meds. I thought this place would be great from all the super reviews. Highly disappointed, the Meds were anything but quality. The people were stuck up and rude. If you have high expectations do not go here! You will only be wasting your time and money. They are way over priced for the dirt they try to sell. :(
Thanks but NO THANKS!
Horrible! Why even pay rent for a dispensary. They should slang dime bags on the corner!
snooty pricks, overpriced beer, lame ass way overpriced food, and did I mention snooty pricks? will never go back
Great bands/music but the bartenders and most of the waitresses have a bad attitude and service is very slow. Especially on Thursday, Eric the Thursday night bartender sucks in so many ways, he's slow (I'm tired from my full time job he complains!), and Eric is a total pig towards women. Bartender Shea on Tuesdays and Waitress Jennifer could use an attitude tune up too. Chad, who claims to be the owner seems disconnected from what's going on.
Wonderful staff members include waitresses Annie & Mary, both JJ's and Zack from the kitchen.
Went there with friends in July (2013) and ordered call liquor. What we got was definitely not the liquor we ordered and we're all well enough acquainted with that particular brand to know exactly what it isn't. Double-checked our bill and we still got charged for call so the bartender heard us correctly. One of us was watching the pour and the right bottle was used so they must be refilling call liquor bottles with cheap liquor. We just paid and left. No sense on coming back to a place that cheats us. I wonder if the law knows about this illegal practice?
Very rude and unpleasant front desk
Always confirm a different appt date and time.
Slow service. Unfriendly.
All the fun of going there is gone, gone, gone. They immediately get your name written down off your ID due to shoplifters. Or take your ID if you protest... whichever you prefer...either way, you are a criminal the minute you walk in. If you're a little shy, don't go in the door. Hubby and I will be shopping online in a different company. One lady there is super nice, the other not so much. No bathroom access and continuously on surveillance ... No thanks. Treating those willing to spend $$$ like that will sink any store... Fast.
Ever since ownership changed, this place has been awful. The food and drinks are over priced and not to mention my wife got sick from the dessert. If you're really looking for a good sports bar to go to before the Sox game, go to Holy Cow, they're food is hotter, beer is colder and staff is prettier!
Well it used to be a great store until prices went sky high! Then I applied for a job there and met the arrogant, male shavanist pig that interviewed me and now I have an entirely different perspective of the place. I was asked questions like "are you married" and when he noticed my zip code on the application he said, "oh you live in the ritzy Broadmoor neighborhood!" I was appalled! He told me if I were hired it was my job to make the store money, not save the customers money by teaching them how to do something or sew. I would have to ask his permission on most everything. Maybe that's why the employee moral is so low! I know I sure wouldn't want to work for the man! Everything is so much cheaper at Wal Mart or Hancock Fabrics. And the people smile and help you.
Fast FUD! Cheap Coffee (Organo Gold). No Dessert! Focaccia on pannini tasted like cardboard. You do get a bag of chips and a pickle probably from Sam's Club or Cosco. Make sure you stop in the restroom first for paper towels...napkins are like tissue paper. Overpriced! Never Again!
Went to Nosh the other day...and it is really hard now to get a glass of water...what is that about?
i love how they have strain specific decent shake. i hate how the girls there act like its such an inconvenience when you ask them to go get it from the back. i dont want to feel like im putting someone out while im handing over my money to them
Just mentioned this to a friend who immediately regaled me with tales of rude treatment and whacko bad beer...the verdict is in.
Very unprofessional staff. No respect for local acts, even though they "want to build the local scene." I've never actually been screamed at by a representative of a venue, and I've played about 90% of the venues in the Springs. I warn any act going in there to expect to be treated poorly, but I hope you have a better experience when/if you play. Timbo, the main sound guy is a pure gentleman, but the rest of the crew is pretty negative.
Sound isn't terrible, but the tin roof and concrete floors really color it. Lights aren't terrible either, they have moving heads, but they project a screen saver on the back of the stage that seems pretty corny. I'm sure you can request that off though. Stage is white, not a fan of that.
All in all, I wouldn't recommend anyone to play a show here. In fact, I would say try to get the show moved to the Black Sheep or Loft or somewhere else.
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