Just mentioned this to a friend who immediately regaled me with tales of rude treatment and whacko bad beer...the verdict is in.
i don't even know where to begin...this was a bad experience from the start.
My husband received a gift certificate to make our own beer at RMB as a birthday present. We were so excited to learn the process and thought this would be a really fun thing to do. WRONG!!! The man helping us (who never introduced himself the whole entire time) was very intelligent, but no people skills whatsoever. The beer making part took 5 hours. Most of this time we spent outside sitting and waiting, no funny stories, no beer tasting, no educational things to learn about brewing. Just sitting, until the guy came out from the back room once his timer went off to start the next step. It was really awkward. He told us it would be ready in a week. We've never made beer before, so no, we didn't question a weeks time. When my husband called after a week, the same guy that helped us, acted rude and treated him as if he was stupid, and said to call back in 2 more weeks because it wouldn't be ready until then. Whdn he called back, the owner answered, and again, he was rude and made sarcastic remarks as well. My husband was so irritated with the lack of common courtesy he just hung up on him. I would've thought they would have the courtesy to call us when it was ready, but we waited another 2 weeks to call back. Today we went to bottle our beer. Luckily we didn't have to deal with either one of the previous guys, and a nice man helped us bottle our beer, and we were feeling like it was finally a good experience. I capped a beer and noticed foam was seeping out of the bottle, when the man came over and said "oh no! That's a bud light bottle! Those are threaded and they won't seal correctly". Again, we aren't brewers, this information you'd think would've been told to us while brewing so we would know not to bring threaded bottles in. Of course this wasn't the guy who helped us today's fault, but shows the lack of care the first guy has about the customer. Luckily only about 12 of about 50 of our bottles were threaded, so we can down those before they go bad, but i think that's an important thing to tell us.
Yes, RMB has some rockin' beer, but when i want to go to a brewery, i want to feel like i'm surroinded by cool, friendly people, and it was completely opposite. I will never go there again, and i will spread the word to my friends. I think the owner is cocky and rude, and it shows in how is business is run.
The service the night we went was OK. We had to wait, it was busy. Lost our appetizers, they had to comp them. I ordered a burger medium. It was hockey puck hard, not well done, over done for any one. This is what happens when you take short cuts and serve frozen meat. $10-$12 for frozen burgers, never again. Only six beers. ?? The two I had were less than impressive, actually bad. I stopped drinking. A friend ordered a salad. Dead bone dry flavorless chicken on top of one green and even less dressing. Several others ordered fish and chips. Most of it went right into the trash!! Gummy, improperly cooked. We had a large group. Many different palettes that night and ALL unanimously agreed this was our last visit. BTW what kind of service locations website offers no way to offer customers a way to provide feedback? One that doesn't listen........ This really gets 0 stars
5 friends and I picked Trinity to celebrate an upcoming event. We arrived by 6:30 and ended up on the couches in the back. At 8:45 she let us know it was last call, we asked for a few waters and the bill. As she drops off the bill the very drunk owner tells us we are closing, you have to go. We said, yes, we are just paying our bill. He told us we had 10 minutes. Less than five minutes later he comes back and says, get up now. Get up. Leave. We said we were just waiting for the credit cards, we would gladly leave when we get those back. He said to wait out front. We denied that request and decided to wait right where we were . We asked him why we were being kicked out as the restaurant was still 1/3 full with patrons. He said we offended him but refused to tell us how. How can we possibly have offended him? Before that point, he had not even come to the back where we were sitting. Six respectable, 30-45 year old moms, we had all gotten together earlier that day....at the elementary school PTO meeting. Yeah, clearly we "offended" him.
Stay away from Trinity Brewing and the owner with the dreadlocked beard, he admitted his is a jacka** when he drinks. It is true. We have seen it. Can't wait until the next PTO meeting!
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