Gotta say that our experience was not that good, and I so wanted it to be great and to support small business guys and support our downtown. Alas....
The place is NOISY. There's an old-fashioned embossed metal ceiling and nothing on the walls to deaden the sound. It's as bad or worse than Chipotle. The ordering counter is too wide and with all the noise in there it becomes a shouting match between the girl taking orders and the customers. Good grief, how can one enjoy their visit? We sat there the whole duration having to listen to the ordering process for other customers and we were near the front door.
Our order got screwed up. There's an order numbering system the kitchen follows but my wife got her order, I got nothing, and the kid bringing it looked at me as if I were crazy and he asked me if I had ordered anything. Really? There seemed a lot of confusion on which orders went to which tables.
What's with the "garden" talk. I know, I know. It's restaurant lingo for lettuce and tomato on a sandwich. I didn't want it, but the girl gave us no choice, we had to have the "garden" but did we want it on the burger or on the side. Maybe she didn't hear me over all the noise. We opted for the "garden" on the side and it's a good thing, as the razor thin slice of tomato was so dried out it looked like it had been sitting out all day.
The french fries were awful. Limp and greasy, like the greasy fries at Five Guys, the kind of fries that reek of a 1-step cooking process and grease too cold to cook the inside. I worked fast food 50 years ago and we did 2-step fries from raw potatoes that came out brown, crisp and tasted fine. The fries at Ted's up in Briargate are great fries, you can sit at the bar and watch their 2-step frying process from raw potatoes.
Cost is not cheap. I don't mind paying BB's price for quality meats but the rest of the experience was off-putting. I hope these are just start-up issues that get quickly worked out but we'll have to wait and see.
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