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Comment Archives: Locations: Restaurants

Re: “O'Malley's Steak Pub

This is a story of how a local business losses a good, profitable customer.

I have been going here for almost a decade now. We are OK with the random service misses but today (Father's Day) just took the cake. This is the second time that this similar issue has happened to us.

My Wife asked me where I wanted to go to have a nice, just the two of us, Father's Day Dinner. I said WINGS! In short order we fired up the Harley and hit the road from the Peyton area on our way to O'Malley's in Palmer Lake. I wanted their wings that much so we rode the 30 plus miles to get there. The place if you have ever been there is a local, biker'ish bar that does do wings good with the other food being pretty standard pub quality. When in doubt we do like to patronize mom-n-pop local businesses in the area.

However, it took us a long time to hit O'Malley's after the first service zinger last year. Well they just did it again and frankly that is it! We work hard for our money and it is very difficult to pass that money along to a place that seems to think having poorly trained, bad attitude waitresses are OK with providing terrible service to very loyal customers. A waitress named Hannah (not even our primary waitress) felt is necessary to make a scene when she had thought we had too much Blue Cheese dressing for our wings (and unlimited salad bar). The fact is we asked for Blue Cheese but were delivered Ranch instead which I had to explain to her while our food was getting cold.

The back story: when our burger, salad bar and wings were delivered (by the owner) there was no waitress in sight right afterwards. They were busy, they were slow so with a nice hot steaming pile of wings sitting right in front of us we thought it appropriate to snag a scoop of Blue Cheese from the already "paid for" salad bar and start digging in. However, Hannah walked up behind me looking over my shoulder and rudely interrupted us right in the middle of eating to start berating us publically on the dressing issue. We were forced to listen to her recite, in a very condescending manner, some nonsense about it was too much for my order of 10 wings so she was going to add an upcharge to my bill. I want to make a note here too that I actually ended up not having enough for my 10 wings and ate the last 3 dry. We literary sat there dumbfounded listening to her, along with the other surrounding tables hearing her as well, give a lesson on Blue Cheese dressing ordering practices for O'Malleys Pub. I honestly wished I had recorded this so you all can actually hear for yourself this ridiculous situation! I told my waitress about the encounter (who was nice) and she explained that Hanna already had come to work with a bad attitude. FYI- If you look at Timothy D review you can see this is a common theme at O'Malley's BTW.

The owner was there, therefore I guess my waitress told him about the experience and they took the charge off the bill! Like that was going to make a difference. It was not a money thing, it was an issue with very poor service....... She completely embarrassed us and certainly didn't help the Father's Day mood. Although my waitress was fine she was fairly apathetic to the situation and if the owner was aware of the issue and did not take the time to at least apologize he must have been equally apathetic too or thought I was stealing dressing. My Wife and I talked about it on the way home and decided that unless there is some group thing we need to go to O'Malley's for we will not go out of our way to patronize them again until they find their way back to treating people with respect. this was not just a bad experience, it was an awful one that ultimately for O'Malley's took a good customer and chased them off. In this case you have to hold the owner accountable since this is a common theme with our experiences and judging by other reviews is how they run their business.

Look, I have to say the wings are very good and I can't take that away from them. BUT they have lost their magic, local draw and most importantly the reason they are in business- THE CUSTOMER. I would think the owner might clue into the fact that if multiple people are calling them out on their oh so important "dressing" policy maybe it just might make sense to give enough in the first place.

D&S

Posted by Snoops on 07/18/2016 at 10:42 AM

Re: “New Panda 3

Ordered egg roll and ck egg foo young.
Both pretty lousy.
Egg Roll had five spice taste that was overpowering. Plus they don't have "duck sauce" They give a sweet and sour sauce and hoisin sauce for the egg roll.
The egg foo young was super bad. The egg is fried in one large piece cut up. The gravy is not just plain gravy. The chicken and weird veggies were in the gravy with the strange five spice flavoring. Egg Foo Young is filled with some veggies, such as onion, bean sprouts and Chinese cabbage.
This gravy had broccoli, Chinese baby corn, etc plus the chicken.
I was super disappointed!
Dee from Jersey...

Posted by dede on 07/09/2016 at 9:27 PM

Re: “Anita Bandita Taco Shop

great burritos

Posted by Jody Romero on 06/18/2016 at 3:09 PM

Re: “Las Americas Restaurant y Tortilleria

I was born and raised in Mexico and this is the only authentic Mexican restaurant in town. Don't be intimated by the location or outside appearance, the place is immaculate and the food is Excellent! The new owner made substantial changes to the menu and the cooks are all different. Try the Barbacoa, and the chicharrones...they can serve the meat in a taco or gordita. This is the real deal everyone!

2 likes, 1 dislike
Posted by Mexifoodie on 06/03/2016 at 12:59 PM

Re: “Which Wich

I was honestly surprised by how good their sandwiches were. It is a bit complicated-seeming at first, having to find a specific bag (out of about 10) to write down exactly which things you want on your sandwich. Nonetheless, surprised by the quality and the wait times are reasonable.

Posted by Sean Alden Fitzgerald on 05/28/2016 at 11:29 PM

Re: “Anita Bandita Taco Shop

The tacos are awesome. It's a small shop with only 2 people working there - 2 very friendly, helpful people.

2 likes, 0 dislikes
Posted by jenh on 03/25/2016 at 12:27 PM

Re: “Bingo Burger

Amazing burgers! Freaking great locally or regionally sourced buns, beef, condiments, and beers. Burgers of the day are excellent, too. Fully recommend going here if you like memorable, ethically minded food -- not just another greasy burger.

1 like, 0 dislikes
Posted by Becca Sickbert on 03/24/2016 at 4:10 PM

Re: “Bean Bandit - Circle

This is one of my favorite Mexican restaurants. Their Enchiladas Tejans is the BEST. It's got large, tender chunks of pork and an egg on top. Can't find it anywhere else. Consistently delicious.

Posted by NanaKas on 03/14/2016 at 9:33 AM

Re: “Bingo Burger

After walking by several times, I decided
to give Bingo Burger a chance. I live downtown. I chose to "build my own" and asked for a cheeseburger with fried/grilled onions. I was told by Sarah that they had "glazed onions" which are pre made. I'm not familiar with "glazed onions" and I don't think it sounds very appetizing, since it is pre made. I decided to wait until they weren't busy, as a courtesy, and went in to talk to the manager the following day. He also told me that they would not grill my onions. I happen to believe that the customer is always right. I'm from the East Coast and there is no hesitation to accommodate a customer who wants grilled onions on their cheeseburger. If I'm not permitted to have a burger the way I ordered it, I'm not going back. It's a shame too, because it seemed like a nice place. I'll sooner go to Jack Quinn's for the fish and chips. Bingo, feel free to contact me and make this right. If you make it right, I will remove this post, if possible. 719-480-1250 Christian Romansky

2 likes, 7 dislikes
Posted by Christian Romansky on 03/13/2016 at 2:11 PM

Re: “Eddyline Brewing Company

Great beer, delicious fresh foods, great wood oven pizzas, locals' favorite. They even have wine tastings & occasional live music at the main restaurant in South Main. Their Pub & brewery location on Linderman has great outdoor concerts in the summer.

Posted by Jacy on 03/06/2016 at 7:07 PM

Re: “The Burrowing Owl

Best Vegan Nachos in town!

1 like, 1 dislike
Posted by Gabriel Mitchell on 02/16/2016 at 6:02 PM

Re: “Coal Mine Dragon Restaurant

My friends and I have enjoyed Coal Mine Dragon for years! We concregate to enjoy excellent food and the sweetest servers in Colorado Springs. Our group goes to the Uintah location at least once a month and are treated like rock stars! Their food is perfect, so if the competition is about service - their's is the standard that others should strive to achieve.

Posted by Peggy Gardner on 01/31/2016 at 5:20 PM

Re: “Louie's Pizza

Best pizza downtown. Nothing fancy, just high quality pie for a good price. Also, best garlic cheese bread on planet earth.

Posted by Clayton Hull-Crew on 01/10/2016 at 1:39 PM

Re: “Land of the Pyramids

I like Egyptian food, It's authentic, home-made style and so healthy. We just tried it today. Many thanks for the Independent staff

2 likes, 0 dislikes
Posted by Timothy2378 on 12/20/2015 at 2:50 AM

Re: “Colorado Coffee Merchants

I having bought my espresso beans from Eric and his staff for years. The coffee is extremely fresh, typically roasted with days of purchase. It produce sweet, complex espresso with loads of crema. The staff are consistently welcoming and pleasant.they also make delicious drinks for in-house consumption.

1 like, 0 dislikes
Posted by Dave F on 12/19/2015 at 7:06 AM

Re: “Rock City Cafe

Great food, clean kitchen.

Posted by Tommy SanFilippo on 12/13/2015 at 11:49 AM

Re: “Kairos Coffee and Tea

Rek Lee What evidence do have to prove "homeless" and "drug addict"? I could say that about you right here very easily, may be true, may be false, who knows? And what did you do when told you were not welcome? Anything? Or just post this comment?

Posted by Robert Wyman on 11/14/2015 at 12:22 AM

Re: “Kairos Coffee and Tea

Homeless drug addicts running around the parking lot saying their security and we weren't welcome at kairos That its private church/cult property

0 likes, 1 dislike
Posted by Rek Lee on 11/09/2015 at 12:57 PM

Re: “Jun Japanese Restaurant - Centennial

One star, spent $58 last night on old chicken and beef in the dinner combos. And I got to wait nearly 45 minutes to get it, which makes no sense since the meats were obviously leftover and required no prep The only thing edible was the sushi. The dog enjoyed the tough meat jerky and the white rice. Plus, why do we have to pay the same price as a sit down meal? We don't get the soup or the cucumber salad at takeout, a small thing but another gripe.

Posted by marid on 10/18/2015 at 10:59 AM

Re: “Provecho

I LOVE this place, but got some sad news! Last night when I went to order Borriello Brothers online, I found that they have closed the Fillmore/Centennial Store (I live near Fillmore & Chestnut). I feel really bad for those who pretty much anyone in the 80919 zip because now they will have no access to some of the best pizza ever! I used to work for the F/C location, and 80919 was one of the largest delivery areas. Since I am S of GoG and W of I-25, my pizza now comes from the 8th St store, which is fine, but F/C was just so much more convenient! I love my BB pizza, and I can only hope they are just moving the F/C store to another location, instead of losing a huge delivery area! Some of my best tippers were the folk in 80919!

2 likes, 1 dislike
Posted by Sims Tablet on 10/02/2015 at 5:56 PM

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