Used to be but now isn't...customers are merely an aggravation to the employees, they could care less about the food theynserve you, and are just basically rude and careless... You have to beg to be waited on, remind them your order is up, and go back to get your own water and bread refills.
Unfortunately I must agree with Mr. Collins. We ate at this restaurant last week and had a very negative experience. The waiter did not seem to know how to serve plates or clear a table; he did not know the menu at all; he seemed quite confused about what we had ordered and served us the wrong things twice during our meal. The owner/manager stopped by and we explained what had happened. She became very upset, raised her voice, walked off in the middle of the conversation and sent us our check. Most of what occured I ascribe to poor management. The staff should be trained and informed on the menu before they serve customers. This is the responsibility of the owner/manager. She was beyond rude and dismissive, which seems to be a personality problem. We will not return.
I have been a patron of this restaurant for going on 7 years now. Though I do not come in every Sunday, or even every month, I would say that I am (or rather, was) a frequent customer at this establishment. For years I have enjoyed the delicious savory crepes filled with delicious flavorful sauces and cheeses and never once before my last visit has the food been cooked to anything less than perfection. It pains me to write this awful review of such a formerly great establishment. This past Sunday I visited this restaurant looking forward to sitting down in their great ambiance and enjoying a crepe filled with poached eggs and spinach as I often do. Poached eggs is no longer an option on the menu so I asked the waitress who was very kind and told me it would not be a problem. My dining mate ordered herself up some eggs Benedict. So far this dining experience was no different than usual. However, things were about to take a turn toward the negative. No, not just negative, but the most unprofessional act, I as both a patron and a food service worker has ever experienced or witnessed in my life. As our food was laid down before us and the first few bites were taken, we both noticed as we looked at each other that something was different about the food. In general it seemed very bland, and both our eggs were very overcooked and had come out cold. Not a huge deal right? The waitress came over and asked us how our food was and I (since I in general really do not like to complain) only politely and meekly mentioned the overcooked eggs. She apologized and walked away. About five minutes later, one of the women I saw working in the kitchen stopped by and asked if we were happy with our meals. I decided to get a little more specific, as did my dining partner, as we attempted to explain the reason we were unhappy with our meals. This is when the problem began. The women walked away mid sentence, YELLING into the kitchen that “TABLE EIGHT HATES THEIR FOOD!”. To be perfectly clear, hate was not a word that was muttered in any capacity. After this I was understandably upset with the unprofessional-ism of this worker, but the worst was yet to come. Five minutes later when our embarrassed waitress came over to ask us if we needed anything, I felt the need to clarify that we did not hate the food. I began explaining to her that we have been coming to this restaurant for many years and just felt that it was not as good as it has been in the past and that we felt disappointed. I actually felt bad since she went into the kitchen telling her crew that they suck. As this conversation was taking place, an older woman came from the kitchen, and after hearing what I was saying, quickly interrupted me with the abrupt words “We are not interested”. I was baffled! I stared in disbelief. She continued by asking me “Why are you doing this? Why are you complaining?” Completely baffled I think I got two words out somewhere along the lines of “I’m not com-“ Before we were asked to leave the restaurant. WE WERE ASKED TO LEAVE THE RESTAURANT! Our poor waitress standing there horrified and embarrassed, apologized. The woman, who later was revealed to be the owner of the establishment, was standing near the kitchen entrance waving and mouthing “goodbye” to us. Even though she told us our money was no good there I insisted to our waitress I be billed. We informed her that her boss was far too insecure to run a restaurant and we headed out wishing the woman a nice day. I was beyond angry when leaving. This woman is not prepared to run a restaurant if mild non specific feedback throws her world into chaos. Until now I wondered why a new crepe place opened three doors down. My guess is that this lady is the reason.
Wow, was this horrible. I can't believe they are still in business.
All content © Copyright 2013, The Colorado Springs Independent
Website powered by Foundation