we went there for breakfast they still have great shakes but after that it went so down hill. first we got our food well most of it missed one whole platte all together and of coarse it had to be one of the kids. then as i cut into the food mine had a great big long hair. so had to send it back.T...hen we got the platte we were missing and guess what ANOTHER HAIR this time black and long.finshed our meal got our check got no adjustment no im sorry nothing. so i spoke with the owner wow i dont know how that place stays open all he can say is it happens and it was more then likely one of yours. mind you all of my family has light colored hair and the hair we found was jet black . he was so rude . so good luck to anyone who eats there
if the place did not look so run down, paint !
Awful. That's the only way to describe the only experience I had in the airplane. My wife and daughters took me here for my birthday a while back. I am a pilot and flight instructor so they thought it might be fun for me. The plane is, of course, separated from the main building and the staff has a lengthy walk to and from the main building for almost anything. After placing out order we did not see our server again for over 20 minutes. After watching several other diners get their food when they had ordered after us I asked another server if they could find out what was going on. It turns out that our server had 'had enough' and walked out without telling anyone. I worked in restaurants for 17 years, this happens. The problem is, no one noticed. They found our food which was sitting in the kitchen, pushed to the side for who knows how long and brought it out. Needless to say it was mostly inedible but not one person apologized or offered to replace the food or even the gesture of a complimentary dessert. While I was in the restroom someone dropped of the bill which I paid in cash and we left. Its not a very bright way to run a business.
The only good thing about this place is their chili, but you can buy that at Whole Foods. Finny thing is, it costs about $2.00 LESS at Whole Foods, versus at the restaurant.
You see all these people here waiting for a seat? Well yer taking up two seats and you're only orderin' one thing. So goes the $5.00 shared plate charge explanation from one of their staff. I realize the server is only following policy and didn't make the rules, and in the past we've never been charged extra $5 for sharing. I actually understand this policy at the original location on Costilla, but not Bijou. Oh well, I just had to vent. Smiley's has better food anyway.... just nowhere to sit... Smell ya later Chef...
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