This is a story of how a local business losses a good, profitable customer.
I have been going here for almost a decade now. We are OK with the random service misses but today (Father's Day) just took the cake. This is the second time that this similar issue has happened to us.
My Wife asked me where I wanted to go to have a nice, just the two of us, Father's Day Dinner. I said WINGS! In short order we fired up the Harley and hit the road from the Peyton area on our way to O'Malley's in Palmer Lake. I wanted their wings that much so we rode the 30 plus miles to get there. The place if you have ever been there is a local, biker'ish bar that does do wings good with the other food being pretty standard pub quality. When in doubt we do like to patronize mom-n-pop local businesses in the area.
However, it took us a long time to hit O'Malley's after the first service zinger last year. Well they just did it again and frankly that is it! We work hard for our money and it is very difficult to pass that money along to a place that seems to think having poorly trained, bad attitude waitresses are OK with providing terrible service to very loyal customers. A waitress named Hannah (not even our primary waitress) felt is necessary to make a scene when she had thought we had too much Blue Cheese dressing for our wings (and unlimited salad bar). The fact is we asked for Blue Cheese but were delivered Ranch instead which I had to explain to her while our food was getting cold.
The back story: when our burger, salad bar and wings were delivered (by the owner) there was no waitress in sight right afterwards. They were busy, they were slow so with a nice hot steaming pile of wings sitting right in front of us we thought it appropriate to snag a scoop of Blue Cheese from the already "paid for" salad bar and start digging in. However, Hannah walked up behind me looking over my shoulder and rudely interrupted us right in the middle of eating to start berating us publically on the dressing issue. We were forced to listen to her recite, in a very condescending manner, some nonsense about it was too much for my order of 10 wings so she was going to add an upcharge to my bill. I want to make a note here too that I actually ended up not having enough for my 10 wings and ate the last 3 dry. We literary sat there dumbfounded listening to her, along with the other surrounding tables hearing her as well, give a lesson on Blue Cheese dressing ordering practices for O'Malleys Pub. I honestly wished I had recorded this so you all can actually hear for yourself this ridiculous situation! I told my waitress about the encounter (who was nice) and she explained that Hanna already had come to work with a bad attitude. FYI- If you look at Timothy D review you can see this is a common theme at O'Malley's BTW.
The owner was there, therefore I guess my waitress told him about the experience and they took the charge off the bill! Like that was going to make a difference. It was not a money thing, it was an issue with very poor service....... She completely embarrassed us and certainly didn't help the Father's Day mood. Although my waitress was fine she was fairly apathetic to the situation and if the owner was aware of the issue and did not take the time to at least apologize he must have been equally apathetic too or thought I was stealing dressing. My Wife and I talked about it on the way home and decided that unless there is some group thing we need to go to O'Malley's for we will not go out of our way to patronize them again until they find their way back to treating people with respect. this was not just a bad experience, it was an awful one that ultimately for O'Malley's took a good customer and chased them off. In this case you have to hold the owner accountable since this is a common theme with our experiences and judging by other reviews is how they run their business.
Look, I have to say the wings are very good and I can't take that away from them. BUT they have lost their magic, local draw and most importantly the reason they are in business- THE CUSTOMER. I would think the owner might clue into the fact that if multiple people are calling them out on their oh so important "dressing" policy maybe it just might make sense to give enough in the first place.
Slow service. Unfriendly.
Ever since ownership changed, this place has been awful. The food and drinks are over priced and not to mention my wife got sick from the dessert. If you're really looking for a good sports bar to go to before the Sox game, go to Holy Cow, they're food is hotter, beer is colder and staff is prettier!
As a real NAVAJO, who has actually grew up on the Navajo Reservation, I take offense to this establishment's name and business practice. Many native tribes are still struggling with alcoholism, drug abuse, suicide and domestic violence. There is NOTHING Navajo about this place, nor does it compliment my tribe. It is not "honoring" Navajos, it's simply furthering the stereotype that Native Americans are goofy drunks. I will be doing everything I can to spread word about this business' practice and the exploitation therein. Please note.
Live music on Saturday? Not if there is a game on the TV. Band standing around waiting for the game to be over before they could start playing. I go OUT to see live music, I can watch the game at home. House sound system is cranking obnoxious techno-dance mix stuff while the band stands around waiting for the game to be over? Seriously? Never did get to see the band play. They were billed to start at 8. Doorman said 8:30. We left at 9:45 without hearing a note. What a disappointment.
Use to patronize The Keg regularly for lunch. Unfortunately the last couple times, the chicken in the Berry Salad was like a rubber chicken. Food has gone down hill over the last couple of years.
I visited this establishment for the firt time on June 4, 2011 with two friends. It was after the wine fest and we wanted to sit, have some drinks, and have some food. One of the persons with us was the DD, so she ordered water. My friend and I recieved our drinks right away, but the water for the DD took 20 minutes. I found the bartender and asked him for the water, explaining it had taken 20 minutes. When the water came it was brown and dirty. My friend (not the DD) asked the bartender for another water, explaining the one he sent was dirty. At that time he pointed at me and said I was "hasseling him" already about the water and refused to replace it. When I asked for the owner he falsely claimed to be the owner (I found out by calling later) and told me to leave "his " bar. He even went so far as to call the police to make me leave, though I was waiting for the DD to come back from the restroom. When I called later to find out who the owner was he answered the first time and told me he wouldn't get into trouble because his mom owned the bar. IDK if mom wants her business run like that, but if this is any indication of how it is going to be run, then I and my associates will frequent another establishment. Love Manitou, very much dislike the Keg. I can't rate the food or value because I was told to leave before it came.
Horrible service if you are non white! Stopped after church while visiting friends in Colorado Springs. Had to open other section to seat our group of 5. Other groups arrived after us, but our group order was the last taken. When our waitress went by, she never stopped to see if beverages needed refill. Food was delivered to all tables around us. When waitress asked another table if they were "fine and in need of anything", I spoke up and said" No things are not fine, we need our food" The reply was "well when it's cooked, I'll get it". Needless to say, we left. No service-no pay-no tips. Don't go there if you are non-white!
The first time I went there the food, drinks and service were amazing. That was over a year ago and since then it has gone progressively downhill. The waitresses get orders wrong and bring cold food. You are lucky if you see one of the waitresses every hour or so. I am not going back again.
The last time some friends and I went here the serves was the worst! We sat down and waited for a wait person. The place wasn’t very crowded. We sat and waited and waited. Finally I got up and ordered drinks at the bar. Two of the people I was with got up and went across the street and ate at Jimmy John’s. I asked a waiter walking by for help and he said it wasn’t his area. Finally a women came by to wait on us, my friend said that would be nice because we had been waiting for some time. She said that wasn’t possible! ? Our other friends returned from Jimmy John’s just as we were given menus. We ordered and wait a while for our food. We were not offered another drink. I asked to talk to the manager and was told by the first waiter he was busy. We paid and walked out the front door. We were than told by someone else that the manager was standing out front. I told him of our experience, to which he said that we should of talked to him. He then told me that someone had said that I had yield at one of the waitress, which is pure fiction, and if I had why didn’t he intervene at that point? My friends and I are all in our 40’s and 50’s, one is an ex police officer. I have enjoyed many and evening at Quinns, and have played music there before. I and my friends will not be coming back!
All of today's events | Staff Picks
Submit an Event
All content © Copyright 2017, The Colorado Springs Independent
Website powered by Foundation