I had a bad experience the first time I came, the menu online had the wrong prices. I went it, found out it was $10 more than advertised, was upset, got the pizza anyway and left. Loved the pizza (I had the Chicago style, I can't speak to the other offerings) so I got a Groupon, the Groupon says it is a flat fee which gets you a medium two topping pizza, an appetizer and two drinks, dine-in or carry out. I called and ordered this for carry out, go to pickup my order and there was a balance, the owner wanted to charge me gratuity for my carry out order, was mad I got it for carry out, said that was an error and wanted to charge me over the amount it said it was valued at. I was appalled, showed him the Groupon, and he said it was their error and I had to pay the difference. I will never come back. If you advertise a price, you honor it.
However their pizza may be good their business accounting is not!They don’t have the money to pay their employees. They keep BOUNCING paycheck with more than one employee!! Bad business ethics.
Disgusting kitchen! I really liked the pizza the first few times we ate there. The last time my family ate there will be the last and here's why.... We went in and got a table for six of us in the small dining area so it's hard to miss us. We ordered pizza and got our drinks and then we waited, and waited and waited. 45 minutes later after 8-10 customers had come in and got their take out orders we went to the counter and asked what was taking so long to find out they had lost our order even though we were the only customers sitting in the dining area. They re-did our order and promised to give us free dessert to make up for it. In the meantime my Granddaughter had to use the bathroom so they let my wife escort her through the kitchen. The kitchen was filthy and the back door was open letting in a lot of flies. The flies were everywhere. When she came back from the bathroom our pizza was there and we were already eating over an hour after we ordered or I would have left and demanded our money back after hearing about the kitchen filth. We never got our free dessert though we wouldn't have eaten it. No apology from management; they blamed everything on having been busy earlier and having several new employees.
Very BAD service. Pre paid for the food deal (one slice,knots and drink). Waited about 30 minutes, then checked up with what was taking so long and they said just a few more minutes. 20 minutes later they said my order didn't exist. Asked for refund and they gave me a hard time. I left and counted my change the lady short changed me, so I went back in and she said that I had to pay for the drink cup! I asked to speak with the manager and he was very rude yelling at me in front of the customers! NEVER coming here again.
Side Note: Other people orders were also "Non existent". Very Disappointing.
Been here once before and had luke warm re heated pizza, not good.
awful pizza, awful people...deserves to go under
I just read the review about it taking 25 mins for a calzone. Wow, I would have been overjoyed if it only took 25 mins. More like an hour!! Pizza was so so. Service was horrible and the place was a mess. $36 for crappy food. Do yourself a favor and don't go.
Praise the Lord, and pass the pepto
Love their pizza but BEWARE, their location on North Academy has closed, it still takes phone calls but they are redirected to their Powers location, which THEY DO NOT TELL YOU, and you end up DRIVING AN HOUR to get the pizza. Will never be their customer again!
I agree w/ the above ratings, The Barnes location recently re-opened due to a kitchen fire, and since then, the pizza bites. I once loved them especially when I requested they over cook it by 5 mins, making the outside crust dark and crispy, but Yuck to them now. They should have tried to save the seasoned oven, the new one does nothing for the taste. JMHO.
Awful...had to take my pizza back and cook it myself
If I could possibly rate them lower, believe me, I would. You know, for New York style pizza, they used to be alright. They also used to have tolerable prices. But, I made the mistake of listening to my loving wife and ordered 2 pizzas from them last night. A cheese and their Chicken Hot Wing pizza. Just the Chicken one was $20 alone!!!!! And believe me when I say that it wasn't worth it... It was thinner than paper. Barely any toppings and the crust was so dense that I had to take a break because my jaw was tired. It was ridiculous. They charge $14 for just a cheese pizza!!!!! Come on!!!!!! Then to top it off, gouge me with a $2.50 for delivery? Man..... I wish I could roll back time and make a better decision.
DO NOT ORDER HERE!!!! Go with Blackjack Pizza. They have changed so dramatically that I am amazed. Great flavor, super prices, and I always have plenty of leftovers. We had none with Borriello's paper thin pizza.
The 8th Street location is the worst!!! The first time we ordered from there we ordered a Margarita Pizza and had it delivered. We were told it would be 45 minutes delivery time. We were called at 45 minutes and informed they were behind and it would be another 15 minutes. The pizza actually arrived one hour after that phone call. And we didn't receive a Margarita Pizza, it was a CHEESE PIZZA!!! Plus it was cold. I called the manager and was told I would receive a free 18" Margarita Pizza the next time I called in. We gave them another shot about 30 days later and it took them over a hour and 10 minutes to deliver when we were told it would be 45 minutes and the pizza was cold again!!! At least the pizza resembled a Margarita Pizza a little. We will NEVER eat there again and have told all of our friends about this. We will stick with Papa Murphy's from now on.
If you want a manager to say FUCK YOU and that you are a BITCH go to Borriello Brothers New York Pizza. These are the most uncouth people I have ever met. Better off at Papa Murphy's or Domino's the management won't even give you a call back after 8 phone calls to them. My $60-$100 a month well spent somewhere else. They don't care about their business because they have so many locations bringing in the $. Hope they fail sooner than later.
Made a reservation for 7:00pm got there at 6:55 and was told it will take 15 minutes. Waited 50 minutes with no updates and was not offered any drinks while waiting. We only saw the host three times for just a few seconds during our 50 minute wait to inform other people of a 15 minute wait. We left after 50 minutes. Terrible handling of reservations and waiting customers.
Worst Customer Service I have ever had the misfortune of experiencing
This place is over hyped. They have decent pizza, but they do not care about either customers or employees. NY attitude is one thing but not giving a crap is another thing. I briefly worked for them at the Platte location for about three months as a delivery driver. Before that I worked as a driver for another place for six years. They have bad phone lines so orders are hard to take. They often do not have enough drivers working so orders are late. If there was a problem getting an order to a customer I often could not call the customer because I would have an incorrect phone number. Then the manager would just lie to the customer to cover his own ass. The pizza may be OK but there are other places in town that aren't going to treat you like crap and probably have better pizza. Don't give your money to the folks at Borriello Brothers. There is better pizza out there and nicer people.
Had the pizza.would not recommend it. sauce is missing somthing.Flavor. save your money buy a pizza from a grocery store.
Boriello Brothers has once again dropped the ball and shown that they do not know how to run a pizza restaurant.
In case you did not know, they use a call center to take orders, and have (multiple times) had the order put in a completely different location. You can't even talk to a real person at the location that you're ordering from!
Also, in response to the "real" NY pizza comments and claims...if this is true NY pizza, they would carry Baked Ziti Pizza. If you have ever been anywhere near NYC you would realize that every single place has this...it's a staple. Last time I called and asked (apparently a manager at the 8th street location) if they could cook that and they said they "could cook anything." Sooooo, I called them back and asked to order it the next day and all of a sudden I talked to some jackass (probably from NYC) manager who blew me off and said that he couldn't make it. Funny.
This place certainly has the NY attitude we have come to love, but the pizza, business model, and management can use a serious adjustment. Don't give them your business.
If you want real NY pizza, head to NYPD Pizza on Powers!
If you like cold and then nuked pizza, this is your place. I prefer an environment that has a bit more class then some fast food joint. I had to go next door to 7-Eleven when i was done eating to get a candy bar to get rid of the bad after taste.
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