This is a story of how a local business losses a good, profitable customer.
I have been going here for almost a decade now. We are OK with the random service misses but today (Father's Day) just took the cake. This is the second time that this similar issue has happened to us.
My Wife asked me where I wanted to go to have a nice, just the two of us, Father's Day Dinner. I said WINGS! In short order we fired up the Harley and hit the road from the Peyton area on our way to O'Malley's in Palmer Lake. I wanted their wings that much so we rode the 30 plus miles to get there. The place if you have ever been there is a local, biker'ish bar that does do wings good with the other food being pretty standard pub quality. When in doubt we do like to patronize mom-n-pop local businesses in the area.
However, it took us a long time to hit O'Malley's after the first service zinger last year. Well they just did it again and frankly that is it! We work hard for our money and it is very difficult to pass that money along to a place that seems to think having poorly trained, bad attitude waitresses are OK with providing terrible service to very loyal customers. A waitress named Hannah (not even our primary waitress) felt is necessary to make a scene when she had thought we had too much Blue Cheese dressing for our wings (and unlimited salad bar). The fact is we asked for Blue Cheese but were delivered Ranch instead which I had to explain to her while our food was getting cold.
The back story: when our burger, salad bar and wings were delivered (by the owner) there was no waitress in sight right afterwards. They were busy, they were slow so with a nice hot steaming pile of wings sitting right in front of us we thought it appropriate to snag a scoop of Blue Cheese from the already "paid for" salad bar and start digging in. However, Hannah walked up behind me looking over my shoulder and rudely interrupted us right in the middle of eating to start berating us publically on the dressing issue. We were forced to listen to her recite, in a very condescending manner, some nonsense about it was too much for my order of 10 wings so she was going to add an upcharge to my bill. I want to make a note here too that I actually ended up not having enough for my 10 wings and ate the last 3 dry. We literary sat there dumbfounded listening to her, along with the other surrounding tables hearing her as well, give a lesson on Blue Cheese dressing ordering practices for O'Malleys Pub. I honestly wished I had recorded this so you all can actually hear for yourself this ridiculous situation! I told my waitress about the encounter (who was nice) and she explained that Hanna already had come to work with a bad attitude. FYI- If you look at Timothy D review you can see this is a common theme at O'Malley's BTW.
The owner was there, therefore I guess my waitress told him about the experience and they took the charge off the bill! Like that was going to make a difference. It was not a money thing, it was an issue with very poor service....... She completely embarrassed us and certainly didn't help the Father's Day mood. Although my waitress was fine she was fairly apathetic to the situation and if the owner was aware of the issue and did not take the time to at least apologize he must have been equally apathetic too or thought I was stealing dressing. My Wife and I talked about it on the way home and decided that unless there is some group thing we need to go to O'Malley's for we will not go out of our way to patronize them again until they find their way back to treating people with respect. this was not just a bad experience, it was an awful one that ultimately for O'Malley's took a good customer and chased them off. In this case you have to hold the owner accountable since this is a common theme with our experiences and judging by other reviews is how they run their business.
Look, I have to say the wings are very good and I can't take that away from them. BUT they have lost their magic, local draw and most importantly the reason they are in business- THE CUSTOMER. I would think the owner might clue into the fact that if multiple people are calling them out on their oh so important "dressing" policy maybe it just might make sense to give enough in the first place.
The best place for a steak in southern Colorado. Don't have a friend to go with? Have a drink at the bar, have a delicious steak, and as long as you're reasonably friendly and interesting you'll surely make a friend there. Favorites include the rib eye medium rare, the filet charred rare, and the old fashioned. The bar and restaurant staff are friendly and are real pros. I usually go to the Famous on Thursday nights. It is less busy than Friday and Saturday, plus the pianist, Ken Janzen is there all three of those nights. He is really a terrific performer. You can't go wrong for lunch or dinner.
Looking for grass-fed and finished beef, preferably. Also attractive is locally produced meats, not feedlot animals, hormone and antibiotic free.
Lalahartma What kind of cattle do you find attractive these days? Or is this just another trendy thing?
They really need to update their menu. Grain-fed beef is not very attractive these days.
I ate at the Famous last week...and finally have my strength back enough from being sick to say it was the absolute worst meal I have ever eaten out. What in the meal made me sick...I don't know, but it was all tough, tasteless, cold, and just bad.
The meat was the worst part...try the Texas Road House if you want a juicy, hot, nicely charred steak. The Famous sucks.
Chef Paul creates wonderful dishes, I never had a better steak.
My experience was exquisite and I hope to repeat it. I was there Nov. 20 and whomever was "in the kitchen" rocked! Scallops! omg...The ambience is rich and the bill proves it. <3 the place for a nice date
I can't believe it. My wife and I went to breakfest at I-Hop on North Academy Saturday morning and was served by a young kid named Bobby. He had such great customer service we couldn't believe it! We talked about it all day while shopping at Chapel Hills Mall. On our way home we stopped at Texas Roadhouse in Monument and deceided to have lunch. Who do we see waiting on us again, it was Bobby who served us for breakfest! This young kid must really work hard! He told us that he is working two jobs so he can pay for college. If you stop at either I-Hop or Texas Roadhouse besure to ask for Bobby's section. As my wife puts it " He's such a sweet kid". Awesome Job Bobby!
Horrible by 10
Awesome service and fantastic food. Can't go wrong.
Where to start, the building itself was beautiful: then there was the food, which was ,at best, as good as the food you could get in the trash at Denny's. It was over priced as well. All the products used in each dish were either frozen or canned. If they have a chef he is at best incompetent. The management was not accommodating and rude. Furthermore if you are going nickle and dime the customers your food should at least be eatable. Never have i had my kids, at a restaurant, attempt to eat kraft mac and cheese and pre-frozen french fries for $6.00. Not one entree came with a salad, soup, or bread and they charged $10 for sharing a rack of ribs. The steaks were over seasoned and over priced for the amount of food and their vegetables tasted like dishwater and were stringy. Not only will I never ever go back there but I will tell everyone of my experience in the the hopes that I can prevent them from an over priced disappointment. I wish that I knew the aaa reviewer that gave them the 1 diamond rating so I could suggest he might take it back. Written most sincerely by a very disappointed local chef with plenty experience in the food and beverage industry.
I personally ate at Zane's dozens of times. The food was great! I never got sick. I have many friends who ate there. Same story. Great food. Since the owners were the same folks who operate Mason Jar, the quality of the food has been successfully experienced by thousands of Colorado Springs people. The reason Zane's failed is because the owners did not have the money for an expensive downtown location. It sounds to me like snephtar has a high stress personality, and probably made himself sick. The fact that no other food quality complaints were filed should cause snephtar to rethink his position.
ZANE'S STEAKHOUSE SUCKED- ZANE'S GAVE ME FOOD POISONING (I have the credit card receipt and the Emergency Room documents) AND IS NOW CLOSED. I GUESS THAT SAYS IT ALL. THE FAMOUS HAS EXCELLENT FOOD, ATMOSPHERE AND WAIT STAFF. I think "SmartestMonkey" needs to rethink his/her name because you are truly an effing moron. The meal was "expensive" at Zane's because of the ER co-pay, Einstein.
G-MAN 07-28-2011 Last night my wife & I sat down @ 6:19 pm, ordered a bottle of Fat Tire & 2 ice teas. They brought to the table rolls & 2-3oz. bowls of beans. The waitress said the rolls & beans are complimentary no extra cost to you, kind of like chips & salsa at some the Mexican restaurants, so far so good for our first time being there. My wife ordered the open face roast beef sandwich with gravy & I ordered 24 wings & a bake potato, I would consider this order being rather simple to prepare in my house hold or anywhere else. An hour later, plus four apologies later still no meal! There were only 6 tables occupied to include ours when we sat down, with 6 other table empty & no one at the bar which sets about 10 people. I would not consider this being overly busy. At 7:30 pm my 24 wings appeared, 5 minutes later the bake potato & my wife’s sandwich had not been delivered as of yet. We got up to leave & I went to kitchen window where the waitress was waiting for the next order. I told the waitress that we were leaving & not paying for anything. The service was not good & the wait was way too long for what we ordered & you’re not even busy. The waitress came out to the car & said" we had to pay for the drinks". I said “I will pay for the beer & the ice teas should be complimentary for how long we waited!" I started towards the door to go inside & to pay for the beer. The waitress pops her head out the door before I could enter to say "my manager wants to talk to you outside." So I waited, an oriental woman appeared outside to tell me "I had to pay for all the drinks." I said "I will not pay for the ice teas as long as we had to wait!" She said "Yu are bad man" commenced to writing down my vehicle tag #. I told the lady "don't worry about writing my tag # down, my wife & I work in Law Enforcement, so I will call for a Sheriff’s Deputy to come file a non-emergency report about this event. The manager / oriental lady huffed & stormed back into the restaurant. Deputy Post arrived 5 minutes later to resolve the issue. Officer Post reminded me that there is a law called theft by receiving. I told him, "that I would pay for the drinks, it shouldn’t be more than $10.00", he kind of agreed. He returned with a ticket asking for $19.60, which indicated that the rolls & beans cost $5.00, so much for being complimentry. I paid the manager with my debit card so there would be a recorder of the transaction, as I passed my debit card to her, I said "that this is not a dead issue, your parking lot & the street outside are a public forum for which I will be protesting, I will be writing to the editor of Pueblo Chieftan/Pueblo West View about this event, I will be filing a compliant with BBB & the Pueblo County business licensing department. She said, Yu very Bad Man do whatever! So much for a Quick meal & a Quite evening after a long hard day at work @ 8:00 pm, now!!!This event lasted a 1 hour & 40 minutes by the time we got home, home is less than 5 minutes away, by which we could have eaten at any other restaurant in Pueblo twice & been treated appropriately by comping us in some way or another !!! Time well spent, Not!!!!!! Money well spent, Not!!! What is your opinion???
G-MAN 08-08-2011, Later in the day after posting the review below, I realized that we did not receive a copy of ticket & only had the debit receipt. I decided to stop by Black Barts Steakhouse @ 2:30 pm after work & I was in my dress down uniform. When I entered the restaurant, I stayed at the end of the bar closest to the entrance, while a young oriental girl got me a copy of last night's ticket showing what I was exactly charged for totaling $19.60. While waiting, I noticed that there was a menu sitting on the bar & it was open to the appetizers & sides page. At the top of the page it clearly said that the rolls & beans are free for the taken. Meanwhile the young girl appeared with ticket showing that I was charged for 2- full side orders of beans, $5.00 each totaling $10.00 for the beans, 1-Fat Tire beer, $3.50 & 2-Ice Teas, $2.75 each totaling $5.50 & $.60 tax for a grand total of $19.60. By the way, we never ordered any beans, nor did we receive a regular full order of beans. So much for paying for what we, consumed. It sounds like to me they gave themselves a hefty tip, instead. Friday Aug 5th, at 5:30 pm, 2-Pueblo Sheriffs Deputies rang my door bell. They identified themselves & I did the same. They said that on Thursday July 28th, somebody from Black Barts Steakhouse called them about me stopping by. They reported to the officers that, I was very intimidating in my uniform & asked them to inform me that I was not welcome back. I told the officers that, I only returned to get an itemized ticket of the actual charges, since only receiving a debit receipt the evening before. I asked the Officers, why are you only telling me this a week later. They indicated that, I was not there when they arrived & were too busy the rest of the week, until now. I told the Officers that the reason I was there even 10 minutes, was because the young girl had to call someone on the phone, in order to get me a copy of the charges. I wasn't courteous or rude while I was there & left promptly. After a close review of the actual charges, Black Bart’s charged me for 2-full orders of beans $5.00 a bowl as listed a the bottom of the menu, under sided orders. My wife & I only consumed the complimentary rolls & 3oz. dish of beans. I told the Officers, that I had written a letter to the Editor of the Pueblo Chieftain/Pueblo West View early in the day. I guess, I will be writing them again with a follow-up story of today's events. These people simply need to close their business or learn how a business treats it's customers.
Decent happy hour menu and drinks, but dining is hit or miss, depending on who is working in the kitchen. There are other places to get a decent steak.
We ordered two prime NY strips at approx 40 bucks each. Very disappointed with the quality and did not even finish. The manager did take some $$ off the bill. Wines were good...
This is a casual, fun place to go. The wings are the best I've had since leaving the east coast... The beer prices are great - $3 for a 16oz. fat tire is their regular price!!
Decent food but the atmosphere mimics a train wreck. Incredibly noisy. Go elsewhere.
The steaks and fish there are great. Great atmosphere, friendly folks working there, plenty of parking, nice place over all. The only thing is sometimes, like most popular restaurants, it can get very crowded.
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