The Iron Springs Chateau was bought by new owners in 2013 and they have done a wonderful job rejuvenating the dinner theater. The menu has had a complete makeover. The website is www.ironspringschateau.com and they have a very responsive Facebook page also.
This is a story of how a local business losses a good, profitable customer.
I have been going here for almost a decade now. We are OK with the random service misses but today (Father's Day) just took the cake. This is the second time that this similar issue has happened to us.
My Wife asked me where I wanted to go to have a nice, just the two of us, Father's Day Dinner. I said WINGS! In short order we fired up the Harley and hit the road from the Peyton area on our way to O'Malley's in Palmer Lake. I wanted their wings that much so we rode the 30 plus miles to get there. The place if you have ever been there is a local, biker'ish bar that does do wings good with the other food being pretty standard pub quality. When in doubt we do like to patronize mom-n-pop local businesses in the area.
However, it took us a long time to hit O'Malley's after the first service zinger last year. Well they just did it again and frankly that is it! We work hard for our money and it is very difficult to pass that money along to a place that seems to think having poorly trained, bad attitude waitresses are OK with providing terrible service to very loyal customers. A waitress named Hannah (not even our primary waitress) felt is necessary to make a scene when she had thought we had too much Blue Cheese dressing for our wings (and unlimited salad bar). The fact is we asked for Blue Cheese but were delivered Ranch instead which I had to explain to her while our food was getting cold.
The back story: when our burger, salad bar and wings were delivered (by the owner) there was no waitress in sight right afterwards. They were busy, they were slow so with a nice hot steaming pile of wings sitting right in front of us we thought it appropriate to snag a scoop of Blue Cheese from the already "paid for" salad bar and start digging in. However, Hannah walked up behind me looking over my shoulder and rudely interrupted us right in the middle of eating to start berating us publically on the dressing issue. We were forced to listen to her recite, in a very condescending manner, some nonsense about it was too much for my order of 10 wings so she was going to add an upcharge to my bill. I want to make a note here too that I actually ended up not having enough for my 10 wings and ate the last 3 dry. We literary sat there dumbfounded listening to her, along with the other surrounding tables hearing her as well, give a lesson on Blue Cheese dressing ordering practices for O'Malleys Pub. I honestly wished I had recorded this so you all can actually hear for yourself this ridiculous situation! I told my waitress about the encounter (who was nice) and she explained that Hanna already had come to work with a bad attitude. FYI- If you look at Timothy D review you can see this is a common theme at O'Malley's BTW.
The owner was there, therefore I guess my waitress told him about the experience and they took the charge off the bill! Like that was going to make a difference. It was not a money thing, it was an issue with very poor service....... She completely embarrassed us and certainly didn't help the Father's Day mood. Although my waitress was fine she was fairly apathetic to the situation and if the owner was aware of the issue and did not take the time to at least apologize he must have been equally apathetic too or thought I was stealing dressing. My Wife and I talked about it on the way home and decided that unless there is some group thing we need to go to O'Malley's for we will not go out of our way to patronize them again until they find their way back to treating people with respect. this was not just a bad experience, it was an awful one that ultimately for O'Malley's took a good customer and chased them off. In this case you have to hold the owner accountable since this is a common theme with our experiences and judging by other reviews is how they run their business.
Look, I have to say the wings are very good and I can't take that away from them. BUT they have lost their magic, local draw and most importantly the reason they are in business- THE CUSTOMER. I would think the owner might clue into the fact that if multiple people are calling them out on their oh so important "dressing" policy maybe it just might make sense to give enough in the first place.
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