So where to begin.....
Positives-decent NY crust. Waitress.....
Negatives-most everything else.
Here is how our visit went. Arrived 7 pm. almost full house, good sign. waited a few moments for the staff to put a few tables together for the 6 of us. 3 couples, 3 checks. two couples ordered full pizzas, one couple ordered slices. Slice couple served 20 minutes after order placed. no pizza for the rest of us for another 20 minutes. 40 minutes in pizza arrived. ordered half Hells Kitchen Hot special, the other half 4 cheese, minus ricotta, plus olives. not made correctly. ricotta present, no olives. let the waitress know and she promised us a small three cheese with olives, brought a large. 1st couple went to counter to pay, listed what she was paying for and the OWNER says, " who is paying for the rest of what your table ate?" my friend replied "the other couples who are standing behind me", the owner turned and walked away, she says to him, "the pizza was really good", he did not hear as he was already walking away. while we were there, the delivery guy was fired and the cook was sent to deliver pizzas...I saw him leave three times while we were there, when he returned from the delivery to the kitchen, he did not wash his hands.
bottom line-wont be back....rude owner, not appreciative of his customers(IMHO), pizza ok, gotta try Joey's now.
It's to bad, pizza started out great, but has gone steadly down hill since... the general attitude has never been good (thought they were going for that NY attitude)
Borirello Rocks! Great pizza, best since NY!
Guinness and Hot Melinda, I'm sorry to hear about your experiences. We'd like an opportunity to make things right for you and to learn from our mistakes. Please contact me.
If you want a manager to say FUCK YOU and that you are a BITCH go to Borriello Brothers New York Pizza. These are the most uncouth people I have ever met. Better off at Papa Murphy's or Domino's the management won't even give you a call back after 8 phone calls to them. My $60-$100 a month well spent somewhere else. They don't care about their business because they have so many locations bringing in the $. Hope they fail sooner than later.
Made a reservation for 7:00pm got there at 6:55 and was told it will take 15 minutes. Waited 50 minutes with no updates and was not offered any drinks while waiting. We only saw the host three times for just a few seconds during our 50 minute wait to inform other people of a 15 minute wait. We left after 50 minutes. Terrible handling of reservations and waiting customers.
Worst Customer Service I have ever had the misfortune of experiencing
AMAZING pizza, great service, sometimes it takes a little longer to be ready but if "good things" are worth waiting for well then I'd wait forever for this stuff!
Amazing food, great atmosphere!
I love Pizzeria Rustica. The wait staff is friendly, courteous and responsive. The pizzas are fresh and delicious. The wine and beer selection is decent. The restaurant makes efforts to buy local produce and local products with a focus on sustainable business practices. I'd recommend it as a great dining experience, with one caveat-- getting a table on Friday or Saturday night can be a nightmare... but luckily they do reservations. Go on a whim any weeknight, but weekends-- call ahead or you might be S.O.L.
Pizzeria Rustica: Wow - they need to sell the business to someone who knows how to run a restaurant. We tried this place 3 times. One time we sat by the trash that smelled, tonight they ran out of dough. All 3 times they were rude. Of all the great places to eat in Colorado Springs, this is not one of them.
i love your pizza, but i received a call the other day saying i was getting a free app nxt time i called to order. I called. when i mentioned the app, I was told i had to be transferred to the store. I then went on unending hold. I called back to the stores direct number on 8th street. I was put on hold again and then after i ordered, I was told the time would be an hour (no big deal) and asked if i was sure this was something i wanted to do. No its not. Dominos is on their way.
classic, well prepared, fresh ingredients, salad dressing has a great clean bite. Carla, Amber & rest of the staff always readywith a bright smile! Don't be intimidated by the wait on Fridays and Saturdays - well worth it!
This is a review of the Monument location.
The pizza itself is very good - our favorite pizza and the new Monument location has a nice environment. Here's my problem specifically w/ the Monument location. After ordering your pizza at the counter, when it's busy (dinner time on the weekends for example) you have to wait around for a table to open up. Unfortunately, there's not a good way to keep track of who's been waiting the longest and should get the next table. This results in the potential for conflict when a table opens - who was there first? Who should get the table? I don't like that.
Over priced and really over priced. I have ordered their main selections, but in a gluten free crust. It really is a personal sized pizza AND they charge per item. So when you order that personal sized gluten-free crust, you are paying dearly. Be forwarned. You can make it much cheaper at home. The Caprese "salad" should be served as a salad to make it more hearty. Currently it is served traditionally a few slices of tomato, buffalo mozzarella and basil, drizzled with balsamic. Serve it over some lettuce and it will be more worth the price!
I love it but quit ordering due to very slow delivery times and always getting cold pizza... it's just too expensive for that and I only live 5 blocks away... sad loss
This place is over hyped. They have decent pizza, but they do not care about either customers or employees. NY attitude is one thing but not giving a crap is another thing. I briefly worked for them at the Platte location for about three months as a delivery driver. Before that I worked as a driver for another place for six years. They have bad phone lines so orders are hard to take. They often do not have enough drivers working so orders are late. If there was a problem getting an order to a customer I often could not call the customer because I would have an incorrect phone number. Then the manager would just lie to the customer to cover his own ass. The pizza may be OK but there are other places in town that aren't going to treat you like crap and probably have better pizza. Don't give your money to the folks at Borriello Brothers. There is better pizza out there and nicer people.
excellent food, attentive/prompt service, great prices - one of my favorites.
I took the family in to Pizza Madness to see Marty Wayne perform. He was amazing. The trick he did with my daughter's quarter just freaked us out. We still talk about the great time we had there and the food was good too.
Good pizza, good calzones, both with great toppings options, but the sandwiches are GREAT. Especially the cold turkey sandwich. A fresh tasting sub with "better-than-your-average-sub" bread... crusty on the outside, soft on the inside. Simple. Casual atmosphere, friendly service, inexpensive and family friendly.
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