If I could possibly rate them lower, believe me, I would. You know, for New York style pizza, they used to be alright. They also used to have tolerable prices. But, I made the mistake of listening to my loving wife and ordered 2 pizzas from them last night. A cheese and their Chicken Hot Wing pizza. Just the Chicken one was $20 alone!!!!! And believe me when I say that it wasn't worth it... It was thinner than paper. Barely any toppings and the crust was so dense that I had to take a break because my jaw was tired. It was ridiculous. They charge $14 for just a cheese pizza!!!!! Come on!!!!!! Then to top it off, gouge me with a $2.50 for delivery? Man..... I wish I could roll back time and make a better decision.
DO NOT ORDER HERE!!!! Go with Blackjack Pizza. They have changed so dramatically that I am amazed. Great flavor, super prices, and I always have plenty of leftovers. We had none with Borriello's paper thin pizza.
The 8th Street location is the worst!!! The first time we ordered from there we ordered a Margarita Pizza and had it delivered. We were told it would be 45 minutes delivery time. We were called at 45 minutes and informed they were behind and it would be another 15 minutes. The pizza actually arrived one hour after that phone call. And we didn't receive a Margarita Pizza, it was a CHEESE PIZZA!!! Plus it was cold. I called the manager and was told I would receive a free 18" Margarita Pizza the next time I called in. We gave them another shot about 30 days later and it took them over a hour and 10 minutes to deliver when we were told it would be 45 minutes and the pizza was cold again!!! At least the pizza resembled a Margarita Pizza a little. We will NEVER eat there again and have told all of our friends about this. We will stick with Papa Murphy's from now on.
If you want a manager to say FUCK YOU and that you are a BITCH go to Borriello Brothers New York Pizza. These are the most uncouth people I have ever met. Better off at Papa Murphy's or Domino's the management won't even give you a call back after 8 phone calls to them. My $60-$100 a month well spent somewhere else. They don't care about their business because they have so many locations bringing in the $. Hope they fail sooner than later.
Made a reservation for 7:00pm got there at 6:55 and was told it will take 15 minutes. Waited 50 minutes with no updates and was not offered any drinks while waiting. We only saw the host three times for just a few seconds during our 50 minute wait to inform other people of a 15 minute wait. We left after 50 minutes. Terrible handling of reservations and waiting customers.
Worst Customer Service I have ever had the misfortune of experiencing
This place is over hyped. They have decent pizza, but they do not care about either customers or employees. NY attitude is one thing but not giving a crap is another thing. I briefly worked for them at the Platte location for about three months as a delivery driver. Before that I worked as a driver for another place for six years. They have bad phone lines so orders are hard to take. They often do not have enough drivers working so orders are late. If there was a problem getting an order to a customer I often could not call the customer because I would have an incorrect phone number. Then the manager would just lie to the customer to cover his own ass. The pizza may be OK but there are other places in town that aren't going to treat you like crap and probably have better pizza. Don't give your money to the folks at Borriello Brothers. There is better pizza out there and nicer people.
Had the pizza.would not recommend it. sauce is missing somthing.Flavor. save your money buy a pizza from a grocery store.
Boriello Brothers has once again dropped the ball and shown that they do not know how to run a pizza restaurant.
In case you did not know, they use a call center to take orders, and have (multiple times) had the order put in a completely different location. You can't even talk to a real person at the location that you're ordering from!
Also, in response to the "real" NY pizza comments and claims...if this is true NY pizza, they would carry Baked Ziti Pizza. If you have ever been anywhere near NYC you would realize that every single place has this...it's a staple. Last time I called and asked (apparently a manager at the 8th street location) if they could cook that and they said they "could cook anything." Sooooo, I called them back and asked to order it the next day and all of a sudden I talked to some jackass (probably from NYC) manager who blew me off and said that he couldn't make it. Funny.
This place certainly has the NY attitude we have come to love, but the pizza, business model, and management can use a serious adjustment. Don't give them your business.
If you want real NY pizza, head to NYPD Pizza on Powers!
If you like cold and then nuked pizza, this is your place. I prefer an environment that has a bit more class then some fast food joint. I had to go next door to 7-Eleven when i was done eating to get a candy bar to get rid of the bad after taste.
I never got to try the pizza because when I ordered they made my pie incorrectly, and then when I came back for the one that I assumed would be the correct order it was still wrong. When I called the store to let them know there had been a mistake and that I would like a new pizza both the employee and the manager of the establishment informed me that I must have ordered incorrectly-though neither time had the toppings I had ordered- because that's what they had written down. Apparently this pizzeria makes it a policy to chastise their customers for the incompetence of their employees. I will not be ordering here again because 19 dollars for 2 incorrect orders and canned product is not acceptable.
Fresh, clean, efficient, and cheerful. Reasonably cold beer, healthy salads, and pizzas that deliver taste by delicacy rather than heaps of stuff that will give you a stomach attack.
Never will go back to Bambinos since the owners did not renew the lease on La Creperie, one of downtowns oldest remaining quality eateries. Will not patronize their hamburger joint effort, The Skirted Hiefer. Nothing like adding one more burger joint to an already saturated burger market in this town, but hey, good luck on your half thought out business plan. The pizzas and "Italian" food at Bambinos were always mediocre at best, much, much better choices in the town. Arrivederci!
The cheese on this pizza tastes like plastic. Also, this restaurant (at any of their locations) has some of the worst customer service I've ever seen. They act like they are doing you a favor to condescend to take your order.
It's an insult to refer the pizza to NY style? You have a blend of the lowest quality GMO cheese, our pizza pie cheese didn't even melt. Never again..
I must say it was quite unfriendly, over price, and tiny salads. I ordered 2 slices of cheese pizza and 2 house salads(the size of a big mac box) with very little on it... for 20 bucks! Need I say more.
vikisgarden5 - you could pick up the phone and call them. Just saying...
Try after 5 pm.
I just want to know what their hours are so I can go??
The real deal Italiano
@Eric-I am never shy about asking for some sort of compensation in a case like you describe and I can't ever remember a restaurant or locally owned business turning me down. Sure, it'd be nice if they'd offered, but don't be afraid to take matters into your own hands.
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