i don't even know where to begin...this was a bad experience from the start.
My husband received a gift certificate to make our own beer at RMB as a birthday present. We were so excited to learn the process and thought this would be a really fun thing to do. WRONG!!! The man helping us (who never introduced himself the whole entire time) was very intelligent, but no people skills whatsoever. The beer making part took 5 hours. Most of this time we spent outside sitting and waiting, no funny stories, no beer tasting, no educational things to learn about brewing. Just sitting, until the guy came out from the back room once his timer went off to start the next step. It was really awkward. He told us it would be ready in a week. We've never made beer before, so no, we didn't question a weeks time. When my husband called after a week, the same guy that helped us, acted rude and treated him as if he was stupid, and said to call back in 2 more weeks because it wouldn't be ready until then. Whdn he called back, the owner answered, and again, he was rude and made sarcastic remarks as well. My husband was so irritated with the lack of common courtesy he just hung up on him. I would've thought they would have the courtesy to call us when it was ready, but we waited another 2 weeks to call back. Today we went to bottle our beer. Luckily we didn't have to deal with either one of the previous guys, and a nice man helped us bottle our beer, and we were feeling like it was finally a good experience. I capped a beer and noticed foam was seeping out of the bottle, when the man came over and said "oh no! That's a bud light bottle! Those are threaded and they won't seal correctly". Again, we aren't brewers, this information you'd think would've been told to us while brewing so we would know not to bring threaded bottles in. Of course this wasn't the guy who helped us today's fault, but shows the lack of care the first guy has about the customer. Luckily only about 12 of about 50 of our bottles were threaded, so we can down those before they go bad, but i think that's an important thing to tell us.
Yes, RMB has some rockin' beer, but when i want to go to a brewery, i want to feel like i'm surroinded by cool, friendly people, and it was completely opposite. I will never go there again, and i will spread the word to my friends. I think the owner is cocky and rude, and it shows in how is business is run.
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