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Best Of 2013: Mechanic

Greg Bunch, owner of Aspen Auto Clinic, has heard it all: Mechanics can't be trusted; they're all crooks; they just want your money. But he doesn't pay attention, and neither do his loyal customers. Robbie Kirkland, head of marketing and media management, says Aspen's business philosophy is "to bring honesty and integrity back into the automotive maintenance and repair industry, and to provide top-notch customer service to every customer." This includes their shops' open-door policy and willingness to help educate customers about both their vehicles and what the clinic diagnoses. "We aren't perfect, but we strive for excellence," Kirkland says. "We also have developed a culture to make things right if we miss the mark." — Nathaniel Kelley

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