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Best of 2013: Bank/Credit Union

Most customers are used to handing over their money at their bank or credit union, but Ent's customers received money back last year. A $10 million dividend was dispersed to members based on their use, says Cathy Grossman, vice president of corporate communication. Add in free seminars, friendly workers and 27 Colorado locations, and it's no wonder why quarterly customer satisfaction surveys suggest the 56-year-old credit union is on the right track. "When we asked what we can do to earn more of their business," Grossman says, "a member of 23 years wrote, 'Keep doing what you're doing, the way you're doing it.' So we did." — Whitney Bryen

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