Best of 2012: Bank/Credit Union

In the spirit of disclosure, I bank with ENT. And further in that spirit, I'm very happy that I do. Here's my story: One day I get a call from a woman with ENT, and she has distressing news. Someone, not me, just called and tried to access my bank account. This person had my name, address, phone number and Social Security number, and said that he just had forgotten the account's password. No dice, ENT told the imposter: If he wanted to get the password, he'd have to do it in person, at a branch. Perhaps this kind of service is provided by most banks, but ENT's promptness and professionalism was very comforting for me in an extremely discomforting moment. Its handling of that minor crisis won it a long-time customer. — Chet Hardin

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