Best Of 2010: Computer Fix-It Folks

During the 21 years Voelker Research has been servicing the local Apple community, Rich Voelker says he's seen the industry "rise and fall and rise again." He attributes the company's success and longevity to listening to customers' needs and being more solutions-oriented: "It's actually those needs that sell the product, not our ability to sell stuff," he says. "Our shop dog, Lucy, seems to be pretty popular, too." Near-future prediction for Colorado Springs: "More growth. My hope is that it can keep its big-town-with-a-little-town-feel mojo." – Bill Forman

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