I purchased a groupon for this restaurant and went in the middle of the week at about 7 pm with my child and husband. It took almost 18 minutes to seat us even though we were the only ones standing there, 27 minutes to get us a menu, we had to waive somone down to take our drink orders, wave someone down again to take our food orders after waiting so long.... I was timing all of this as it really got ridiculous. The food was cold when we got it, was okay but curry out of a can at home would have been better, and the bell pepper in the curry still had the store sticker on it, cooked in with the curry. We left at 9 pm when they closed, which the meal should have taken 45 minutes at most. I would have left, had I not bought the groupon already. I have never not given a tip before, this was the first time I didn't give a tip :(
My family and I used to love eating here regularly for the past 10 years under several new owners, love the food, however the most recent new owners were EXTREMELY disrespectful and rude to me and my entire family. We are RETIRED military, therefore did not get the 10% off, but pulled out our cell phone to check in on facebook for the 10% discount instead...not only did we not get the 10% discount, but one of the new owners said we were annoying him! Very unprofessional....will NOT be eating here again until new owners take over this place.
Food was marginal at best, there was very little curry flavor in their curry. We tried it once, and won't be back.
I will never come back to that place!!!
Although the food was undeniably good, the service was absolutely HORRIBLE. Our waiter was a swindler, plain and simple. He was extremely pushy with his up-selling approach, continuously attempting to mislead us into believing that several items he suggested were included in the price of the meal, when in fact there was a separate charge for each. It felt like we were at a used car sales lot rather than at dinner. Once we firmly declined his add-ons, he ignored our table for the rest of the night.
Enjoy the (delicious) food, but be wary and don't get tricked! Your bill will be through the roof before you know it. :)
It's hard to imagine a good experience at this place as the two times that I walked into the 'restaurant' it smelled of cleaner, not anything South Indian spice or otherwise. We were greeted at the door by a white guy who looked like he did not want to wait on one more table, which would be understandable, except there was only one table of diners there. The ambiance includes a few tables that look like they were leftovers from a closed fast-food chain did not convince me to linger once my friend and I decided to order, in spite of the lack of cooking smells. We tried ordering two things off of the menu, which they were "out of" but we were told to come back again to try them as they were diner favorites. I really, really wanted to like this restaurant. I love Indian food and was happy that a Sri Lankan restaurant had opened up in Colorado Springs. But I did not have the experience that others describe and I will not be back for a third chance to change my mind. India Palace, here I come.
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