Friday, December 9, 2011

Critics, ready yourselves

Posted By on Fri, Dec 9, 2011 at 12:23 PM

Personally, I love it when this sort of thing happens.

The creators of a Web site that you use all the time — that frustrates the heck out of you on a near-daily basis — suddenly ask you what you think. That's what's happening right now with the city's Web site,

To be nice, I feel like I have to point out that it's probably not an easy job bringing order to the mass of information that is city government. But I still think the site could be organized more logically. And I'm no fan of the CodeBaby helper girl that shows up whenever you search for something on the site. Here she is, in case you two haven't met:


Sorry, CodeBaby lady, but you annoy me.

Anyway, this isn't just about me and my crabbiness. The city is actually far more interested in what you, the non-journalist citizen, think about its site.

Read on: Redevelopment Project

The City of Colorado Springs IT Department in conjunction with the Communications Department has embarked on a comprehensive review of the website. This effort will create goals for redesigning to better meet citizen and external user needs.

The Redevelopment Project team (SRP) will be made up of internal staff members, Council representatives and citizens-at-large, working together to improve site functionality.

The first step is to ask for feedback and gather data through an online Citizens Survey and a new feature called “Rate This Page”. The new “Rate This Page” button is located on the top toolbar and encourages users to offer feedback on specific pages (i.e. Did you find the information you were looking for? How would you rate the usefulness of the content? etc.). A banner across the top of all pages will guide users to the Citizens Survey. These features are available to the public from December 8, 2011 to January 9, 2012.

Please view the opening narrative on the Citizens Survey for an overview of the changes already made to based on feedback from citizens.

In addition to the citizen/external user SRP team, a content manager/internal SRP team will also be formed. Content managers will review survey results, evaluate tools, features and options, content organization and content management practices.

For more information on the Redevelopment Project, please contact Tracie Jacobs-St.Clair, Web Services-Principal IS Analyst, Department of Information Technology at 719-444-7498.

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