Thursday, September 11, 2014

911 callers will get recorded message

Posted By on Thu, Sep 11, 2014 at 3:21 PM

If you're calling 911 local authorities for help, be prepared to wait with a magazine while someone's breaking into your apartment or stabbing you.

The local communications center is apparently so swamped with calls that it can't get to them very fast, so those who have to wait 10 seconds or more will get a message. Here's the release:
click to enlarge WINDELL OSKAY
  • Windell Oskay
On September 11, 2014, the Colorado Springs Public Safety Communication Center activated an automated message on the 911 telephone system.

This message states “You’ve reached Colorado Springs 911. Please don’t hand [sic] up. We are experiencing heavy call volume. Your call will be answered by the next available emergency operator.” The message will be play after the call has been ringing for 10 seconds. If the call rings for another 10 seconds the message will state “Again, please stay on the line. Disconnecting to call back could add to your wait time.”

The Colorado Springs Public Safety Communications Center is the Public Safety Answering Point (PSAP) for all cellular telephone calls to 911 for El Paso County in addition to all land line telephones within the city limits of Colorado Springs.

In 2013 the Colorado Springs Public Safety Communications Center processed 661,945 incoming telephone calls. 277,923 of these were 911 telephone calls. 
We've asked the Colorado Springs Police Department to expand on its need to place people on hold who need help ASAP and will update when we hear something.

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