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Re: “Brand of brothers

I read your article, and I would have to say that I had a different experience. Tonight I had a horrible experience there. I had eaten lunch there a year ago and the food was average compared to the Saigon Cafe and other Vietnamese restaurants I've frequented around the world. I decided to give them another chance and try their dinner. I would like to say it tasted great, but I never got a chance to sample it. I arrived at 8:40 p.m. and the waitress gave me a strange look and asked if she could help me, and I told her I was there to have dinner. She told me they were closed. I looked at my watch and remembered the sign outside said they closed at 9:00 p.m., so I asked her if the sign was right. She said yes, but the kitchen closes at 8:30 p.m. I was a little confounded, so I asked her if the kitchen closed at 8:30 p.m. why would the sign say they closed at 9:00 p.m.? She had another confused look on her face, so I just asked her if she had a comment card. She said no, so I asked her if I could talk to the manager. She pointed at an elderly man sweeping the floor. I asked him if he was the manager, and he said that he was the owner. I pointed out to him that if the kitchen was going to close at 8:30 they probably should show the closing time at 8:30, and because of their unwillingness to serve me they were going to lose a customer. His only response was, well we don't need customers like you. That was my cue to leave. Well, that didn't keep him from continuing his rant with many expletives as I was walking out of the restaurant and trying to leave. The waitress was grabbing his arm to keep him from continuing outside, but she was unable to stop him. As I was getting in my vehicle I noticed the sign above the restaurant, and I couldn't help but point out to him that they were nowhere close to being as good as the Saigon Cafe. I told him that they understand customer service, and I asked him if he knew about the concept of the customer is always right. His answer to me was that is an "American" thing. For a second there I actually had to remind myself that I was in America. My parting picture of that dining experience is of the owner waving his middle finger at me as I was driving away. Needless to say I well never set foot in that establishment again, and if this restaurant ever ends up on your list of Best Of, I would have to question the validity of your restaurant ratings. Definitely on the list of the Worst Of!

Posted by ShyGuy on 07/01/2010 at 12:05 AM

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