bella1 
Member since Jun 9, 2008


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RegionName: Downtown
OtherArea: out of town for now

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Re: “Prescription for trouble

I have had the "opportunity" to sit in two different hospitals, in a different state, in the last week watching my father die, and I wish so badly that I could move him to Memorial. Is it a businesss, of course, but it is a hospital first and foremost where patients receive the best of care. Is Memorial unique in the financial challenges it faces? I would suggest looking at hospitals across the nation and I would bet that we are all facing the same challenges. Are there frustrations on behalf of the staff, always, as in any workplace, but I have watched our staff, physicians, and executives push past the frustrations and always put patient care first. I want my father to be in Memorial where the staff will look you in the eye and tell you the truth about your loved one's status. I want to be at Memorial where they not only treat the patient, but also remember the family. Where services offered are all about making the patient more comfortable, where the discussions are about how we can better serve our patients and their families. Where they actully think about the equipment that will better treat the patient, or something as simple as the comfort of a bed. I so appreciate the level of care, compassion, devotion and absolute passion that the physicians and employees give to our patients. Have mistakes been made, possibly, as it is in any business,and by each individual, we all make mistakes, but we are in the business of healthcare and no one who has never had the opportunity to work in a healthcare setting truly understands the responsibility, intensity or the pressures that the staff deal with on a daily basis. So I want to take a moment to thank Memorial for their committement to high quality patient care, for talented physicians and for nurses and everyone else that never forgets the true bottom line, patient care. Having been on the other end of healthcare the last week, I truly now understand just how special Memorial is, and how lucky we are to have this hospital in our community. Memorial is different and remarkable with talented, dedicated staff and I only wish my father could have the opportunity to experience each of you as I have. I thank you for doing what you do everyday. I really get it now, and I wish I was home with my dad in the amazing hands of Memorial.

Posted by bella1 on 06/09/2008 at 7:24 AM

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