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Re: “Internet, where art thou?

Atomicbird is right that the PUC isn't *yet* regulating broadband, and they will tell you so when you call. However, they *are* tracking these complaints internally and sharing them with other departments as needed.

4 million people inappropriately submitted comments to the FCC recently but it was still enough to sway their policy making in a big way. As a populace we can only continue hammering that same nail until these abusive broadband providers either get their act together or get placed under legitimate regulation.

2 likes, 0 dislikes
Posted by Canterbury on 03/20/2015 at 12:47 PM

Re: “Internet, where art thou?

The public utilities commission has a consumer complaint phone number for reporting lack of access to broadband: 1-800-456-0858.

The FCC says a connection must be a minimum of 25 Mbps to be called broadband, so if CenturyLink is not providing that you can call and file a complaint.

Tell them you would like to file a complaint with the governor's OIT (office of information technology) that CenturyLink is not providing broadband access to your community. It's the only way the OIT can accurately track the lack of progress being made on broadband expansion.

4 likes, 0 dislikes
Posted by Canterbury on 03/18/2015 at 5:59 PM

Re: “Internet, where art thou?

There are only a few 12 Mbps connections and performance tests on those struggle to exceed 1 Mbps of actual throughput.

Under normal market conditions revenues from Canterbury properties would be 300-400% of the capital invested, year-over-year. For any other business this would be a fantastic investment.

CenturyLink is insisting the HOA illegally enforce a guaranteed 750% revenues in excess of capital or they will continue artificially squeezing homeowners for bandwidth. There is no reason for this other than they believe they can get away with it. The mafia is alive and well in Colorado, and it appropriately uses a buffering graphic as its logo.

And if the financials are so imminently workable in our community, what is their excuse for everyone in the Springs who also have pitiful internet connections? Isn't it about time for everyone to start demanding answers to the questions that CenturyLink doesn't want asked?

Here's one to start with: What happened to the $70 million in broadband improvements CenturyLink promised our public utilities commission when they needed their approval to acquire Qwest?

Or how about last year when CenturyLink advertised all over the media that Colorado Springs was going to be getting gigabit connections? How is that working out for everyone?

8 likes, 1 dislike
Posted by Canterbury on 03/18/2015 at 5:42 PM

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