Dinerin COS 
Member since Aug 8, 2010

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The worst experience at a restaurant! Do not go here!!! There is a laundry list to explain why I say that, expensive, incompetent service, but the worst part is our daughter's friend became sick from the food and found something in her dish! First, when we arrived to the restaurant, we notice there is graffiti on the side of it. We should have just turned around because this area of town is not a place you generally find graffiti. But I gave them the benefit of the doubt; you never know...it could have happened recently. When we walked in, the hostess seemed perturbed to seat us. There were about 10 people in the entire restaurant so I am unsure why the patronage was not welcome. The rest of this gets a bit lengthy but believe me, there was a lot to say "really?" about...here it goes. It started with the drinks being wrong and the waitress did not bring one of the drinks. It took almost 10 more minutes to get the drink. Then, the restaurant was out of many items on the menu. The waitress told us that "happens all the time here" and that she "stops at King Soopers on her way into work often". My daughter ordered a salad...the waitress brought fries. Then the waitress brought another wrong drink (after my daughter confirmed the correct drink to her from two options. She brought the other option!). The waitress brought pancakes, no syrup. She brought the wrong dipping sauce for the chicken tenders. To this point, it is mostly just humorous to the entire table (even the fact that a Turkey Club sandwich is almost $11. It is nowhere near worth $11!) The real serious problem happened when my daughter's friend, who ordered the Seafood Scrambler, bit into something hard. There were no “hard” ingredients in the dish. We immediately summoned over the waitress. She was laughing about it and told us we could "look in the napkin to see what it was"..."that (I) could look because (the waitress) just ate". Another member of the staff came over and said it “was probably a crab leg” and told the waitress to “give them a turnover”. While my daughter’s friend was in the bathroom, the waitress came over and cleared all of the plates without even asking if we were finished. We didn't have time to stop her. Two of my daughters were in the bathroom with the girl and had not finished their meals. In other words, they did not even get a chance to finish their overpriced meals. The bill came to almost $65 (for lunch); a lot for what we ordered. As we were leaving, my daughter's friend started cramping and began to be very sick and uncomfortable. She was sweating and holding a bag to her mouth the entire ride home. She was actually sick in our bathroom once we arrived and still feels very ill. I would never have written this if I could have spoken to a manager. I called the restaurant to 1) be sure they knew there may be a problem with the dish and 2) to let the manager know about the issues we had so he could address them. I was told the manager “is not here”, I was asked repeatedly "what do I want?” and told that “the manager will not be back until Wednesday, he has Monday and Tuesday off.” Today is Sunday. I finally became frustrated and told the woman who answered that I “just wanted to stop payment but more importantly wanted to inform them about the dish”. I was told the "kitchen has been doing this for a long time", there is "no problem with the food", and that the waitress is "having a bad day today". So, to I-95 Diner off Powers Boulevard in Colorado Springs, CO; keep my money. We will not be back. You can bet my friends and family will NOT dine at your establishment. I doubt your establishment will stay in business anyway!!

Posted by Carie on 08/08/2010 at 3:53 PM

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