This is a past event.

Emotional Labor Workshop 

When: Fri., May 1, 8 a.m.-12 p.m. 2015
Phone: 255-3406
Price: Free, with free parking in lot 227.
"Public service jobs can be emotionally intense, whether working in social services or law enforcement, emergency response or public education, healthcare or firefighting, crisis line call-takers or agency spokespersons. This workshop focuses on emotional labor. Topics will include how the affective component of jobs drives performance and citizen satisfaction, what skills are required, and how protective measures can help workers overcome the threat of burnout."
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