John Reinecke 
Member since Dec 28, 2015


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Re: “MOD Pizza, Babes Espresso, Bella's Bakery & Cafe

Dear Griffin,

Thank you for your input and review of our business at Babes Espresso. However to be quite candid, your review lacked consideration and support and frankly is written like you had a really bad day, or your girlfriend just dumped you... Something of that nature. I'll bullet point this for you to thoroughly understand.
1. COST
a. Originally we did start with 2 baristas, however, because we are new to the area with a very different model, the business needs to ramp up. Meaning, once business demands justify the labor expense we originally forecasted, we will go back to our original plan of having more staff. This is managements discretion. Did this negatively impact your service?

2. QUALITY
a. You stated "Inoffensive but uninteresting house-blend beans", please elaborate. Does this relate to visual, palate or nose criteria? Or does it relate to the actual bean not verbally abusing and boring you at the same time?

b. You reference price. Is paying the $3.50 at Babes vs $4.25 at Starbucks better or worse?

c. We roast our own beans and take great pride in our product, so if you are directly comparing us to our Foldgers using competition, please give us a better contrast comparison. Like Smashburgers to McDonalds. I'd be happy with that.

d. Pertaining to our 'Zombie Chic' you stated "buries coffee under almond milk and syrup".
i. there's no almond milk in what you ordered that day, I verified. There is however, Almond Roca.
ii. did you like it? Or was this just another put down to our overall offering?

3. SERVICE
a. You didn't speak of this. Did you have a good time? Were you treated well by the Barista? These are usually a part of service metrics in a review of a F&B establishment. Did we meet your expectation of seeing beautiful baristas? It's our business model and something that should have, given the source, been poorly written about.

In ending, I want to state that given my 20+ years in Food & Beverage and having real reviews come in from those that have a polished, professional and constructive criticism, your review rubbed me personally the wrong way. I suggest implementing more helpful review criteria, so that the operator or manager may use this as a tool for improvement. Rather than posting some childish banter and degrading a small business that really is trying to deliver a quality service and product.

Hopefully your better now. There's plenty of fish in the sea.

Sincerely,

John Reinecke

14 likes, 6 dislikes
Posted by John Reinecke on 12/28/2015 at 5:57 PM

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