Katie May Snider 
Member since Jul 17, 2017


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Re: “The cost of cutting people and pay

I'm sorry, but isn't this the same thing that Whole Foods did to Natural Food Cooperatives and mom & pop markets all over the country? I get that this article is not ultimately about Amazon and Whole Foods, per se. But it's what RedBox and Netflix did to Blockbuster, as well as a whole lot of other independently owned video rental stores. It's what Starbucks and Dunkin' Donuts did to smaller coffee shops, and what the fast food conglomerates did to chicken and fish shacks all over the country.

Companies/corporations of any size are obligated to provide a good customer experience, and that's what makes a customer come back. People like the food at McDonalds, and they like that it tastes the same no matter where they go. People like not having to plan their week around a video rental (when to pick it up, how to decide what to watch, when it has to be returned, etc.), and so Netflix was successful.

If customers truly value the experience of talking to a cashier, then this platform will not succeed. As someone who worked at a video store, I thought people would miss having recommendations. Turns out it's pretty easy to solicit them from Facebook, and build your Netflix queue. Video store clerks are obsolete, like rotary phones and dial-up internet. Get nostalgic all you want, but blaming corporations for keeping up with technology and consumer demand won't give these workers more desirable workforce skills. Let's focus on where jobs are headed, and how to get people trained for the jobs that are sitting unfilled right now.

0 likes, 1 dislike
Posted by Katie May Snider on 07/17/2017 at 12:20 PM

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