Tracy Willner 
Member since Jul 10, 2017


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Re: “Compassus Hospice & Palliative Care

Horrible. We never dealt with a hospice company before, thank goodness but this is horrible. We were given a case manager hospice nurse ( monique) well my mon fell at home july 4th and we were told call 24.7 we are here. 1st lie. I called and they said give her morphine its a holiday. Well her care giver was called first thing next morning because my mom was in pain, of course no answer so i called on call and another lady showed up right away. Well to my understanding her care giver was there also but come to find out showed up at 230pm then out at 330 cause she was starving. My mom was transported to the nursing home and when she got here she was covered from head to toe in pee. The nurses and ambulance driver even stated how no one cleaned her up. I call this company and asked who responsible for the pee and they said hospice. So it being after hrs i complained to who ever would listen since the on call nurses dont answer. They statrd the pee happened during transport but cant explain why its all over the bed and couch she was on. Hmmmm. By the way i was with her during transport she didnt pee.

Fwd to today her care giver monique comes into the room at the home. I never seen her before so had no idea. She introduced herself and i asked for the new nurse. In a confrontational way she asked why. I said yes because my mom was covered in piss. She stated she only spent an hour with my mom that day so not her responsibility. I said what an hour!! And you had.to go at 330 becausr.you were starving??? She said excuse me and I asked her to leave becausr shes so unprofessional. My mother is dying and she wants to argue in my moms room.

I called the company and they are saying they know the caregiver left at 430 not 330. What shit shes obviously lying on her.time. i have been treated with crap from this place in such a small time. Compassionate people is bull here. I met 2 girls that had hearts only.

Posted by Tracy Willner on 07/10/2017 at 1:35 PM

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